Certified Medical Assistant (Entry Level)

One Medical•Westport, CT

6d•$26 - $28•Onsite

About The Position

One Medical is hiring a Certified Medical Assistant, internally known as a Lab Services Specialist/Member Support Specialist, to provide clinical and administrative support at its offices. The role focuses on venipuncture and other clinical services while delivering an empathetic, customer-centered patient experience. The Certified Medical Assistant serves as an initial point of contact for patients, supports a welcoming and well-maintained office environment, and assists providers and operations staff as requested. The position combines specimen collection and processing, patient intake and front-desk support, scheduling, patient communications, and general office upkeep. The employee is expected to work collaboratively, respond flexibly to changing patient and team needs, and use One Medical’s technology systems to complete daily work. This is a full-time, 40-hour-per-week, in-office role based in Westport, Connecticut, with support at the Darien Commons and New Canaan, Connecticut offices as needed and very rare support at the Mamaroneck, New York office. Shifts are eight hours and generally fall between 7:30 a.m. and 6:30 p.m.; the schedule may change based on business direction. The hourly pay range is $25.75–$27.75, with total compensation potentially varying based on candidate qualifications and work location.

Requirements

Hold an active Medical Assistant certification from NHA, AAMA, NCCT, or AMT.
Graduate from a postsecondary Medical Assistant program accredited by CAAHEP, ABHES, or another accrediting organization recognized by the U.S. Department of Education, or complete relevant Medical Assistant training through a branch of the armed forces.
Have strong customer service skills, including the ability to build and maintain effective customer relationships and deliver customer-centric solutions.
Have strong written and verbal communication skills.
Have a high school diploma or equivalent.
Be proficient with computer technology, including typing, internet navigation, and using multiple software systems simultaneously.
Have experience working on collaborative, diverse, multidisciplinary teams.
Demonstrate confidence and the ability to instill trust during specimen collection while providing individualized, human-centered, customer-focused care.
Demonstrate a track record of persisting through change, taking action on challenges, and learning quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use the C-I-CARE framework in clinical and administrative patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, feedback monitoring, and outreach as needed.
Provide venipuncture services to patients ranging from pediatric to geriatric populations, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages where applicable, vaccines, PPD tests, and swabs.
Label, handle, and process specimens properly; maintain inventory; and sterilize tools.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and Department of Health reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Participate in team development through rounding, team huddles, team problem solving, and support for providers’ ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
Use the company technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and its Electronic Medical Record System.
Perform other job-related duties assigned by management.

Benefits

Paid sabbatical after every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program offering confidential support with stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Basic life insurance paid by One Medical.
Short-term and long-term disability insurance paid by One Medical.
Eligible regular team members working 24 or more hours per week and their dependents can receive benefits starting on the team member’s date of hire.