Certified Medical Assistant (CMA) - East Cooper Internal Medicine - Multiple Locations

Roper St. Francis Healthcare • Mt. Pleasant, SC

2d • Onsite

About The Position

The Certified Medical Assistant is a multi-skilled clinical professional who provides indirect and/or direct patient care within the scope of practice and in alignment with standards of excellence and quality. Under provider direction, the Medical Assistant helps address patients’ chief complaints by collecting and documenting information such as respiratory rate, blood pressure, pulse oximetry, height, weight, and temperature; documenting patient and family needs; participating in care planning and implementation; and administering ordered medications within the Medical Assisting scope and state guidelines.

The role supports clinical and administrative operations, including preparing patients for examinations, maintaining accurate electronic health records, managing provider-directed messages, assisting with virtual visits, and following up on orders, appointments, referrals, and tests. The Medical Assistant may also perform front-desk workflows and travel to other facilities or adjust hours when directed to meet patient care needs. Work is in a general office environment and may involve exposure to infectious materials, hazardous substances, high noise levels, interruptions, and other conditions described below.

Requirements

• Active Medical Assisting certification from an accepted certifying body is required: CMA (AAMA), RMA (AMT), CCMA (NHA), NCMA (NCCT), or NRCMA (NAHP). NRCMA/NAHP is not accepted in South Carolina.
• If the incumbent cannot obtain Medical Assistant certification, Assessment-Based Recognition in Order Entry (ABR-OE) is acceptable except in South Carolina.
• BLS Basic Life Support certification from the American Heart Association is required at hire for Roper St. Francis Healthcare locations; it is preferred at hire and required before independent patient care at BSMH.
• High school diploma or GED is required.
• In South Carolina, completion of an accredited Medical Assistant post-secondary education program, an approved health sciences career and technical education program, a military Medical Assisting program, a U.S. Department of Labor-approved Registered Apprenticeship program, or a health care employer training program aligned with a nationally accredited certification exam is required.
• Strong oral and written communication skills.
• Ability to work collaboratively with patients, families, and teams in a high-volume environment.
• Knowledge of medical terminology.
• Attention to detail.
• Ability to multitask.
• Ability to use standard office equipment, including a computer, copier, phone, and fax machine.

Nice To Haves

• Completion of an accredited Medical Assistant post-secondary education program is preferred in all states except South Carolina.
• Completion of an externship or clinical lab training is preferred.
• One year of recent Medical Assisting experience is preferred.

Responsibilities

• Understand and adhere to the legal responsibilities and requirements of the Medical Assistant role.
• Collect patient data, identify significant changes in patient condition, and report them to the provider.
• Troubleshoot issues and escalate problems to the provider, direct supervisor, or appropriate internal resource.
• Demonstrate standards of excellence in care in interactions with internal and external customers.
• Maintain clinical and administrative skills according to departmental competency guidelines and operational needs.
• Escort patients to examination rooms and prepare them for the physician.
• Travel to other facilities or adjust hours as directed by the practice manager to meet patient care needs.
• Maintain clean, orderly, safe work areas, examination rooms, and equipment, and ensure supplies and equipment are available and functioning properly.
• Assist with virtual health visits, including visit setup, pre-charting, patient preparation, troubleshooting, and collecting chief complaints, health maintenance information, medication reviews, and other relevant details.
• Document accurately and appropriately in electronic medical records.
• Manage electronic health record inbox messages according to the provider’s verbatim instructions.
• Perform front-desk workflows as needed, including patient registration, scheduling, phone triage, cash handling, and check-in/check-out.
• Follow up on orders, appointments, referrals, and follow-up visits; collect co-pays as needed.
• Order supplies, track referrals and laboratory and diagnostic tests, and dispose of contaminated supplies.
• Record medical histories, vital statistics, and test results in medical records.
• Interview patients and measure vital signs, weight, and height.
• Prepare and administer medications as directed by a physician.
• Collect, log, and prepare blood, tissue, or other laboratory specimens for testing.
• Provide authorized prescription and drug refill information to pharmacies as directed by the provider.
• Explain treatment procedures, medications, diets, or physicians’ instructions to patients.
• Clean and sterilize instruments and dispose of contaminated supplies.
• Perform routine laboratory tests and sample analyses.
• Perform general office duties, such as answering telephones, taking dictation, and completing insurance forms.
• Complete skills or competency checklists to assist physicians with examinations and treatment, including handing instruments, giving injections, removing sutures, and changing wound dressings.
• Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, and short- and long-term disability.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED