Patient Services Representative - East Cooper Internal Medicine - Multiple Locations

Roper St. Francis Healthcare•Mt. Pleasant, SC

6d•Onsite

About The Position

The Patient Services Representative is the first point of quality service for patients and the community at East Cooper Internal Medicine. The role supports physician practices by registering patients, verifying demographics and insurance, scheduling appointments, transcribing orders, explaining financial options, and maintaining accurate medical records. It provides courteous customer service and may occasionally require coverage at other physician practice locations. The position is based at Wingo Way Suite 306, with rotation to Mount Pleasant MOB Suite 315, and follows a Monday–Friday, 8:00 a.m.–5:00 p.m. day schedule.

Requirements

High school diploma or GED.
Basic knowledge of Microsoft Office products, typing, and computer skills, including typing at 40+ WPM.
Basic math skills.
Excellent communication and interpersonal skills.
Ability to engage professionally with staff and patients.
Problem-solving skills.
Ability to provide care-related service appropriate to the age and needs of patients served, in accordance with departmental policies and procedures.

Nice To Haves

Prior experience in patient registration or healthcare.
Knowledge of medical terminology and ICD-9 coding.

Responsibilities

Serve as the primary point of contact between patients and physician practices.
Greet patients and community members respectfully and provide strong communication and customer service.
Answer and route internal and external calls; schedule patients and enter scheduling information accurately and promptly.
Process patients as they arrive for appointments and help maintain patient flow by troubleshooting and promptly resolving issues.
Inform the supervisor immediately of department or patient issues.
Process admission paperwork and perform basic insurance verification.
Secure, complete, and verify patient demographic and insurance information during registration; correct registration errors as needed.
Record lobby wait-time indicators.
Calculate patient liabilities; collect and process payments; reconcile the cash drawer at the end of the day.
Enter charges for external services, such as nursing homes, as necessary.
Schedule referrals and follow-up appointments, and assist with scheduling, rescheduling, or canceling other patient services.
Assist patients with online scheduling and MyChart as needed.
Help patients obtain required referrals for follow-up services and record referrals using the tracking tool.
Obtain or assist in obtaining authorizations and pre-certifications, when applicable, for procedures scheduled through the physician practice.
Pull, file, maintain, and route patient charts according to office policy.
Verify prescription benefits in the electronic health record according to protocol.
Refer patients to financial counselors when additional counseling or payment arrangements are needed.
Complete accounts in revenue cycle software.
Follow universal precautions, use personal protective equipment and devices, and learn and follow infection-control policies.
Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.

Benefits

Competitive pay, incentives, and referral bonuses.
403(b) with employer contributions when eligible.
Medical, dental, vision, and prescription coverage.
HSA/FSA options.
Life insurance.
Mental health resources and discounts.
Paid time off.
Parental and FMLA leave.
Short- and long-term disability.
Tuition assistance.
Professional development and continuing education support. Benefits may vary by market and employment status.