About The Position

The Certified Medical Assistant is a multi-skilled clinical professional who provides direct and indirect patient care within the scope of practice and in accordance with standards of excellence and quality. Under provider direction, the Medical Assistant gathers and documents information related to the patient’s chief complaint and needs, participates in planning and implementing care, and administers ordered medications within the Medical Assisting scope and state guidelines. This clinical role is based at Mount Pleasant Hospital Medical Office Building, with possible limited floating to BSSF MOB in West Ashley and Berkeley MOB in Summerville for coverage. The position also supports virtual health visits, electronic health record workflows, and may perform front-desk duties. The Medical Assistant maintains clinical and administrative competencies, helps keep the work area and equipment clean and safe, and follows infection-control policies and universal precautions. The role serves infants, children, adults, and geriatric patients. Work takes place in a general office environment and may involve high stress, fluctuating workloads, interruptions, exposure to infectious materials and other listed hazards, and prolonged periods working alone.

Requirements

  • Active Medical Assisting certification from an accepted certifying organization is required: CMA, RMA, CCMA, NCMA, or NRCMA. NAHP certification is not accepted in South Carolina.
  • BLS Basic Life Support certification from the American Heart Association is required at hire for Roper St. Francis Healthcare locations; at BSMH it is preferred at hire and required before independent patient care.
  • High school diploma or GED is required.
  • For South Carolina, completion of one of the listed qualifying medical-assisting education or training programs is required: an accredited post-secondary Medical Assistant program; a qualifying South Carolina Department of Education career and technical education health sciences program; a U.S. military medical-assisting program; a U.S. Department of Labor-approved Registered Apprenticeship program; or an employer-delivered training program aligned to a nationally accredited certification exam.
  • Strong oral and written communication skills.
  • Ability to work collaboratively with patients, families, and teams in a high-volume environment.
  • Knowledge of medical terminology.
  • Attention to detail and ability to multitask.
  • Ability to use standard office equipment, including a computer, copier, phone, and fax machine.
  • Ability to perform the listed clinical, laboratory, documentation, patient-care, and general office tasks.

Nice To Haves

  • At least one year of medical office experience is strongly preferred.
  • Completion of an accredited Medical Assistant post-secondary education program is preferred outside South Carolina.
  • Completion of an externship or clinical lab training is preferred.
  • One year of recent Medical Assisting experience is preferred.
  • Assessment-Based Recognition in Order Entry (ABR-OE) may be accepted if the incumbent is unable to obtain MA certification, but is not accepted in South Carolina.

Responsibilities

  • Understand and follow the legal responsibilities and requirements of the Medical Assistant role.
  • Collect patient information, including vital signs and other data relevant to the chief complaint, and document it in the electronic medical record accurately and appropriately.
  • Identify significant changes in a patient’s condition and report them to the provider; troubleshoot issues and escalate problems to the provider, supervisor, or appropriate internal resource.
  • Show patients to examination rooms and prepare them for the physician.
  • Participate in planning and implementing patient care and administer ordered medications within the Medical Assisting scope and state guidelines.
  • Maintain clinical and administrative skills according to departmental competency guidelines and daily operational needs.
  • Travel to other facilities for providers or adjust hours to meet patient-care needs as directed by the practice manager.
  • Keep work areas, examination rooms, equipment, and supplies clean, orderly, safe, available, and functioning properly.
  • Assist with virtual health visits by setting up the platform, pre-charting, contacting patients to prepare them, troubleshooting issues, and collecting relevant patient information before the visit.
  • Manage electronic health record in-basket messages according to the provider’s verbatim instructions.
  • Perform front-desk workflows as needed, including MyChart requests, registration, scheduling, phone triage, cash handling, and check-in/check-out.
  • Follow up on orders, appointments, referrals, and follow-up visits, and collect co-pays as needed.
  • Order supplies, track referrals, labs, and diagnostic tests, and dispose of contaminated supplies appropriately.
  • Perform clinical and office tasks such as recording medical histories and vital statistics, interviewing patients, preparing and administering medications as directed, collecting and preparing specimens, relaying authorized prescription and refill information, explaining care instructions, cleaning and sterilizing instruments, performing routine laboratory tests, and completing general office duties.
  • Complete skills or competency checklists for assisting physicians with examinations and treatment, including handing instruments, giving injections, removing sutures, and changing wound dressings.
  • Use universal precautions and personal protective equipment and follow infection-control policies.

Benefits

  • Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
  • Medical, dental, vision, and prescription coverage, plus HSA/FSA options.
  • Life insurance, mental health resources, and discounts.
  • Paid time off, parental and FMLA leave, and short- and long-term disability.
  • Tuition assistance, professional development, and continuing education support. Benefits may vary by market and employment status.
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