Certified Medical Assistant/Scheduler II

Baptist•Memphis, TN

About The Position

The Certified Medical Assistant/Scheduler II coordinates patient care throughout the continuum of care for a designated service and serves as a liaison among patients, families, and health team members. The role is in a multi-specialty practice covering Neurology (Epilepsy and Stroke) and Rheumatology. It supports physicians with patient care and clinic operations, including rooming patients, drawing blood, returning calls, scheduling appointments, and facilitating communication among physicians, patients, and families. The position interacts directly with patients in the clinic and performs clinical and administrative tasks to support efficient patient flow and a smoothly operating clinical office. Duties may include obtaining vital signs, conducting EKGs, performing phlebotomy, verifying medications, assisting with procedures and treatments, and administering medications when ordered by a physician or nurse practitioner. The role also maintains patient records, handles telephone communications and care coordination, monitors supplies, and follows applicable compliance and regulatory requirements.

Requirements

Two or more years of Medical Assistant experience.

Nice To Haves

Graduate of an accredited Medical Assistant program or nursing school.

Responsibilities

Coordinate care for patients of a designated service throughout the continuum of care.
Facilitate communication and coordination of care among patients, families, and health team members; explain routines and procedures and direct patient-care information to appropriate sources.
Coordinate patient care by handling phone calls, communicating test results, processing prescription refill requests, communicating with physicians, scheduling appointments, and completing referrals and authorizations for elective procedures.
Provide service-oriented, high-quality interactions with team members, faculty, staff, referring physicians, patients, and families in alignment with the BMG mission and vision.
Prepare and maintain exam rooms, patient charts, reports, and records; support patient flow and smooth clinic operations.
Perform clinical tasks such as rooming patients, obtaining vital signs, conducting EKGs, performing phlebotomy, and verifying medications.
Prepare for office hours by obtaining charts, scheduling tests, and preparing exam rooms.
May assist with renewal and authorization of non-narcotic medications under standing orders and department guidelines.
May administer medications, including vaccines and intramuscular and subcutaneous injections, under the order of a physician or nurse practitioner.
Direct patient flow, assist with special procedures and treatments, and complete requisitions.
Route phone messages, patient questions, and telephone communications to appropriate personnel.
Complete required paperwork and documentation in a timely manner.
Answer basic patient and family questions about treatments, diagnoses, and procedures.
Monitor inventory and ensure adequate supplies, equipment, or garments are available and comply with regulations.
Maintain HIPAA compliance and required skills and competencies; participate in in-services, staff programs, continuing education, and cross-training.
Comply with OSHA and applicable state and federal regulatory standards.
Participate in quality improvement activities to support appropriate clinical outcomes.
Perform other duties as assigned.