Certified Medical Assistant/Scheduler II

Baptist•Memphis, TN

About The Position

The Certified Medical Assistant/Scheduler II works in a multispecialty practice serving Neurology (Epilepsy and Stroke) and Rheumatology clinics. The role coordinates patient care throughout the continuum of care and serves as a liaison among patients, families, physicians, and other health team members. It supports clinic operations through patient rooming, lab blood draws, phone calls, appointment scheduling, and other tasks that promote efficient clinic flow and communication. The position also performs clinical and administrative duties, including maintaining charts and records, preparing exam rooms, arranging tests and return appointments, assisting with patient flow and procedures, and coordinating care information. The employee is expected to provide high-quality service, maintain required competencies and compliance, and participate in quality improvement and continuing education activities.

Requirements

Two or more years of Medical Assistant experience.

Nice To Haves

Graduate of an accredited Medical Assistant program or nursing school.

Responsibilities

Coordinate care for patients throughout the continuum of care and facilitate communication among patients, families, physicians, and other health team members.
Room patients, draw lab blood, return phone calls, schedule appointments, and perform other tasks supporting clinic operations.
Coordinate patient care by handling phone calls, communicating test results, processing prescription refill requests, communicating with physicians, scheduling appointments, and completing referrals and authorizations for elective procedures.
Prepare and maintain exam rooms, patient charts, reports, and records; assist with patient flow and smooth clinic operations.
Interact directly with patients and perform clinical tasks that may include obtaining vital signs, conducting EKGs, performing phlebotomy, and verifying medications.
Prepare for office hours by obtaining charts, scheduling tests, and preparing exam rooms.
May assist with renewal and authorization of non-narcotic medications under standing orders and department guidelines.
May administer medications, including vaccines and intramuscular or subcutaneous injections, under the order of a physician or nurse practitioner.
Direct patient flow, assist with special procedures and treatments, and complete requisitions.
Route phone messages, patient questions, and telephone communications to appropriate personnel.
Complete necessary paperwork and documentation in a timely manner.
Answer basic patient and family questions about treatments, diagnoses, and procedures.
Monitor supplies and ensure that supplies, equipment, and garments are available and comply with regulations.
Maintain HIPAA compliance and required skills and competencies; participate in in-services, staff programs, continuing education, and cross-training.
Comply with OSHA requirements and applicable state and federal regulations.
Participate in quality improvement activities to support appropriate clinical outcomes.
Perform other duties as assigned.