Medical Assistant-Certified II

REGIONAL ONE HEALTH•Memphis, TN

3d•Onsite

About The Position

This position provides clinical responsibilities and clerical support for patients in inpatient and outpatient medical clinics and practices. As an initial focal point of the patient experience, the role gathers, enters, and verifies registration information, collects co-pays, may enter patient charges, and facilitates care by processing information accurately and promptly. The position requires professionalism at all times. The Medical Assistant assists physicians and other providers with patient examinations and treatment, records clinical information, collects specimens, performs basic laboratory and phlebotomy procedures, prepares treatment rooms, and operates routine diagnostic equipment. The role also supports appointment coordination, patient communication, registration, payment collection, encounter edits, check-out, referrals, and, as assigned, scheduling and authorization activities. The position follows regulatory, accreditation, and system processes.

Requirements

Successful completion of an approved Medical Assistant program.
Qualified by education, training, or experience to work with school-age, adolescent, adult, and/or geriatric patients as dictated by the specialty assignment.
Current documentation of a national medical assistant certification through one of the accepted organizations: AAMA (CMA), AMT (RMA), NHA (CCMA), NCCT (CCMA), NAHP (CCMA), or MedCA (CCAMA); required upon hire.
Cardiopulmonary Resuscitation (CPR) certification; required upon hire.
At least 1 year of experience as a medical assistant.

Responsibilities

Assist physicians and other providers with examinations and treatment, including handling instruments, giving injections, or removing sutures.
As permitted, give medications or immunizations, provide basic medical treatment, change wound dressings, and apply bandages, dressings, or splints.
Obtain, identify, and record patients’ medical history, vital statistics, prevention data, medications, chief complaints, and other relevant information.
Observe, record, and report patient symptoms, reactions, condition changes, and information such as test results in medical records.
Collect, prepare, log, and transport blood, tissue, or other laboratory specimens for testing.
Perform basic laboratory tests, dispose of contaminated supplies, and sterilize instruments.
Perform phlebotomy, venipuncture, and skin puncture procedures as requested or required by a provider.
Prepare and maintain examination rooms, including keeping them clean and stocked with medical supplies; maintain instruments and prepare them for sterilization as required.
Operate EKG or other medical equipment to administer routine diagnostic tests.
Prepare patients for visits, keep them informed about appointment status, and assist with scheduling or rescheduling follow-up appointments.
Explain clinic policies, patient rights and responsibilities, treatment procedures, medications, diets, and physician instructions as needed.
Greet patients upon arrival and, if assigned, answer phone calls and route patients to the appropriate clinical or administrative area.
Understand and perform the individual role in supporting compliance with regulatory, accreditation, and system processes.
Complete and verify patient registration information, verify identity and address, ensure benefit verification for the service date, and scan insurance cards into the system.
Ensure required patient documents have been signed and scan them into the system as needed, including HIPAA, Financial Policy, MSP, and provider-based clinic notifications when applicable.
Collect co-pays and outstanding self-pay balances, provide transaction receipts, enter payments into the system, and maintain and reconcile the cash drawer according to ambulatory protocol.
Work assigned encounter edits frequently throughout the day; depending on department needs, tasks may include encounter preparation, eligibility checks, scheduling, rescheduling, no-show follow-up, and encounters without charges.
Perform patient check-out, schedule follow-up visits as requested by providers, and assist with referrals.
When dedicated scheduling staff are not available, schedule new-patient and follow-up appointments based on calls to the practice; obtain information needed for insurance verification when scheduling new patients.
Assist patients in obtaining referrals for follow-up services and, as assigned, obtain authorizations and pre-certifications for outside procedures scheduled through the outpatient clinic or department.