Certified IT Administrator LAN/WAN

City of New York • New York City, NY

7d

About The Position

The New York City Police Department’s Information Technology Services Division (ITSD) maintains and enhances the department’s IT infrastructure, including networks, servers, and workstations. The Certified IT Administrator (LAN/WAN) installs, configures, deploys, maintains, and troubleshoots technology across assigned Borough facilities or citywide as operational needs dictate. The role supports technology initiatives and field operations, maintains accurate service and asset records, and provides supervisors with updates on outages, issues, and project milestones. The position requires a professional or vendor certification in local area network administration. Candidates must also meet one of the stated combinations of education and IT experience, or an equivalent combination, including at least one year of qualifying full-time IT experience.

Requirements

• Professional or vendor certification in local area network administration, as required for the position.
• One of the following education and experience pathways: a baccalaureate degree from an accredited college and two years of satisfactory, non-classroom-based full-time experience in LAN/WAN planning, design, configuration, installation, implementation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management; or a four-year high school diploma or equivalent and six years of satisfactory full-time IT experience, including at least two years in the specified LAN/WAN work; or a satisfactory equivalent combination of education and experience.
• At least one year of satisfactory, non-classroom-based full-time IT experience in the specified LAN/WAN work, regardless of the pathway used.
• Education may be substituted for experience at 30 undergraduate semester credits per six months of experience; a master’s degree in computer science or a related field may substitute for one year of experience.
• Incumbents may be required to update existing or obtain additional professional industry-standard certifications for the technical environments to which they are assigned.
• Must verify identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire.

Responsibilities

• Install, configure, and deploy workstations, servers, printers, and peripherals across assigned Borough facilities or citywide as operational needs dictate.
• Perform scheduled preventive maintenance, inspections, testing, and operational health checks on desktops, laptops, printers, and peripherals.
• Identify developing hardware and software problems, replace failing components, apply approved updates and configuration changes, and document corrective actions.
• Execute large-scale hardware rollouts, lifecycle refreshes, and vendor-supported repairs, including through workflows such as Dell TechDirect.
• Diagnose and resolve complex hardware, software, and network issues in standalone and networked environments, using remote access tools such as Remote Desktop and Microsoft Teams to minimize end-user downtime and maintain command readiness.
• Administer Active Directory, including user accounts, Organizational Units, Security Groups, data-share folder permissions, and Group Policies.
• Use network administration tools to troubleshoot and resolve domain-joining and network connectivity issues.
• Maintain service tickets, troubleshooting notes, and asset management records, and create, revise, and maintain technical documentation, Standard Operating Procedures, and operational runbooks.
• Support Information Technology Bureau initiatives, strategic technology rollouts, and multi-site field operations independently and as part of a team.
• Provide supervisors with timely, structured updates on critical system outages, ongoing issues, and project milestones.
• Comply with departmental confidentiality protocols, anti-corruption policies, and command integrity standards.

Benefits

• Health insurance for the employee, spouse or domestic partner, and unemancipated children under age 26.
• Union benefits, including dental and vision coverage.
• Paid annual leave and sick leave.
• Paid holidays.
• Pension.
• Optional savings and pre-tax programs, including Deferred Compensation, IRA, and a flexible spending account.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level