Systems/Lan Administrator

Arizona Department of Administration•Phoenix, AZ

8d•$25 - $35•Onsite

About The Position

The Systems/LAN Administrator supports the Arizona Department of Forestry and Fire Management’s primary enterprise platforms and secondary systems such as Salesforce. Working with the technology team, agency leadership, staff, and external vendors, the position maintains operational systems, provides basic technical and hardware support, improves workflows across the agency’s digital tools, and evaluates emerging technologies—including AI productivity tools and workflow automation—to streamline operations responsibly and securely.

Requirements

Knowledge of core system administration principles and enterprise platforms, including user access, roles, validation rules, custom layouts, and reporting.
Working knowledge of Smartsheet or similar collaborative project and workflow management tools.
Knowledge of Linux server operation, maintenance, and basic administration.
Knowledge of Salesforce or similar enterprise CRM platform support.
Knowledge of IT security controls, system compliance standards, and administrative policies.
Knowledge of PC hardware setup, basic network administration, and software testing methodologies.
Knowledge of Google Workspace, Microsoft Office, and Adobe Acrobat.
Knowledge of emerging technology trends, including practical applications of generative AI productivity tools and workflow automation.
Skills in advanced troubleshooting, root-cause analysis, and systematic issue resolution.
Skills in system administration, database maintenance, and data management.
Skills in endpoint management and security administration using tools such as Tanium.
Strong written and verbal communication skills for technical and non-technical audiences.
Skills in hardware and software asset tracking and IT inventory management.
Attention to detail and accuracy in execution.
Basic scripting techniques for task automation and workflow support.
Ability to use AI-assisted software and scripting tools for task automation, documentation, and troubleshooting.
Ability to develop clear, accurate technical documentation and standard work procedures.
Ability to apply creative technical solutions to business and operational problems.
Ability to collaborate across cross-functional teams and external vendor groups, and maintain positive interpersonal relationships at all agency levels.
Ability to prioritize, organize, and manage multiple concurrent IT tasks and projects.
Ability to install, configure, and maintain PC hardware, software, and basic server infrastructure.
Ability to work independently with self-motivation, ownership, and initiative.
Ability to evaluate, implement, and responsibly apply new technologies and automated features while ensuring data integrity.
Ability to drive on State business.
Valid Arizona driver's license.

Nice To Haves

Bachelor’s degree in IT or Computer Science plus 2–4 years of system administration experience, or equivalent combined experience and education.
Google IT Support Professional Certificate or similar certification.
Six Sigma, PMP, ITIL, or Agile experience or certification.
Experience with Salesforce administration or similar systems support.
Experience using enterprise AI assistant tools such as Copilot, Gemini, or ChatGPT for IT documentation, system troubleshooting, or administrative automation in an enterprise or public-sector environment.

Responsibilities

Administer core enterprise platforms, including managing user permissions, groups, roles, layouts, dashboards, and custom reporting.
Provide desktop and hardware support; maintain equipment inventory; procure IT assets and licenses; and manage warranty claims.
Assist with basic Salesforce administration, configuration, and user support, as well as support other agency technology tools.
Respond to application inquiries, perform root-cause analysis of system issues, and collaborate with internal resources and vendors to resolve complex technical problems.
Document Agency IT Standard Work, log system issues, and manage IT administrative workflows.
Identify operational process improvements and evaluate productivity and workflow automation tools within state compliance standards.
Perform other duties related to the position as assigned.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Retirement and long-term disability plans.
10 paid holidays per year.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child (pilot program).
Vacation accrued at 4.00 hours bi-weekly for the first three years.
Sick time accrued at 3.70 hours bi-weekly.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement eligibility after one year of employment.
Participation in the Arizona State Retirement System; enrollment eligibility becomes effective after 27 weeks of employment.