Systems/LAN Administrator

Arizona Department of Administration • Phoenix, WA

7d • Onsite

About The Position

The Systems/LAN Administrator supports the Arizona Department of Forestry and Fire Management’s primary enterprise platforms and secondary systems, including Salesforce. Working with a collaborative technology team, agency leadership, staff, and external vendors, the role maintains operational systems, provides basic technical and hardware support, and improves workflows across the agency’s digital tools. The position also evaluates emerging technologies, including AI productivity tools and workflow automation, to improve operations responsibly and securely while meeting state compliance standards.

The role is based at 1110 W Washington St, Suite 500, Phoenix, Arizona. The salary range is $24.8199–$34.6631 per hour, and the position is open until filled. The position requires a valid Arizona driver’s license for employees operating a vehicle on state business. Newly hired state employees must successfully complete E-Verify.

Requirements

• Knowledge of system administration principles and enterprise platforms, including user access, roles, validation rules, layouts, and reporting.
• Working knowledge of Smartsheet or similar collaborative project and workflow management tools.
• Fundamentals of Linux server operation, maintenance, and basic administration.
• Knowledge of Salesforce or similar enterprise CRM support.
• Knowledge of IT security controls, system compliance standards, and administrative policies.
• Knowledge of PC hardware setup, basic network administration, and software testing methodologies.
• Knowledge of Google Workspace, Microsoft Office, and Adobe Acrobat.
• Knowledge of emerging technologies, including practical applications of generative AI productivity tools and workflow automation.
• Advanced troubleshooting, root-cause analysis, and systematic issue-resolution skills.
• System administration, database maintenance, and data-management skills.
• Endpoint management and security administration experience or knowledge using tools such as Tanium.
• Strong written and verbal communication skills for technical and non-technical audiences.
• Hardware and software asset tracking and IT inventory management skills.
• Attention to detail and accuracy.
• Basic scripting techniques for task automation and workflow support.
• Ability to use AI-assisted software and scripting tools to accelerate automation, documentation, and troubleshooting.
• Ability to develop clear technical documentation and standard work procedures.
• Ability to apply creative technical solutions to business and operational problems.
• Ability to collaborate with cross-functional teams and external vendors and build positive working relationships across agency levels.
• Ability to prioritize and manage multiple concurrent IT tasks and projects.
• Ability to work independently with self-motivation, ownership, and initiative.
• Ability to evaluate, implement, and responsibly use new technologies and automated features while ensuring data integrity.
• Valid Arizona driver’s license when operating a motor vehicle on state business; applicable driver training, record checks, and insurance requirements apply.
• Successful completion of E-Verify is required for newly hired state employees.

Nice To Haves

• Bachelor’s degree in IT or Computer Science plus 2–4 years of system administration experience, or equivalent combined experience and education.
• Google IT Support Professional Certificate or similar certification.
• Six Sigma, PMP, ITIL, or Agile credentials or experience.
• Experience with Salesforce administration or similar systems support.
• Experience using enterprise AI assistant tools such as Copilot, Gemini, or ChatGPT for IT documentation, troubleshooting, or administrative automation in an enterprise or public-sector environment.

Responsibilities

• Administer core enterprise platforms, including user permissions, groups, roles, layouts, dashboards, and custom reports.
• Provide desktop and hardware support; maintain equipment inventory; procure IT assets and licenses; and manage warranty claims.
• Assist with Salesforce administration, configuration, and user support, as well as support for other agency technology tools.
• Resolve application inquiries, perform root-cause analysis, and work with internal resources and vendors to address complex technical issues.
• Document agency IT standard work, log system issues, and manage IT administrative workflows.
• Identify opportunities to improve operational processes and evaluate productivity and automation tools in accordance with state compliance standards.
• Install, configure, and maintain PC hardware, software, and basic server infrastructure.
• Perform other duties related to the position as assigned.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans.
• Retirement and long-term disability plans through the Arizona State Retirement System, subject to eligibility and membership criteria.
• 10 paid holidays per year.
• Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child (pilot program).
• Vacation accrued at 4.00 hours biweekly for the first three years.
• Sick time accrued at 3.70 hours biweekly.
• Deferred compensation plan.
• Wellness plans.
• Tuition reimbursement eligibility after one year of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed