Certified IT Administrator LAN/WAN

City of New York • New York, NY

8d • $95,233 - $129,375

About The Position

The New York City Police Department’s Information Technology Services Division (ITSD) maintains and enhances departmental technology infrastructure, including networks, servers, and workstations. The Certified IT Administrator (LAN/WAN) installs, configures, maintains, and troubleshoots equipment and technology across assigned Borough facilities or citywide as operational needs require. The role supports IT Bureau initiatives, strategic technology rollouts, and multi-site field operations, working independently and as part of a team. The position requires professional/vendor certification in local area network administration and is restricted to candidates who are permanent in the title of Certified IT Administrator (LAN/WAN).

Requirements

• Must be permanent in the title of Certified IT Administrator (LAN/WAN) to be considered.
• Professional/vendor certification(s) in local area network administration required for the position.
• One of the following education and experience pathways: a baccalaureate degree from an accredited college and two years of satisfactory full-time, non-classroom-based experience in LAN/WAN planning, design, configuration, installation, implementation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management; or a four-year high school diploma or equivalent and six years of satisfactory full-time IT experience, including at least two years in the described LAN/WAN work; or a satisfactory equivalent combination of education and experience.
• Under the equivalent pathway, education may substitute for experience at 30 undergraduate semester credits per six months of experience, and a master’s degree in computer science or a related field may substitute for one year of experience; candidates must still have at least one year of satisfactory full-time, non-classroom-based IT experience in the described LAN/WAN work.
• Incumbents may be required to update existing or obtain additional professional industry-standard certifications for assigned current and future technical environments.
• All persons hired must verify identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire.

Responsibilities

• Install, configure, and deploy workstations, servers, printers, and peripherals across assigned Borough facilities or citywide as operational needs dictate.
• Perform scheduled preventative maintenance, inspections, testing, and operational health checks on desktops, laptops, printers, and peripherals.
• Identify developing hardware and software problems, replace failing components, apply approved updates and configuration changes, and document corrective actions to reduce downtime and maintain equipment readiness.
• Execute large-scale hardware rollouts, lifecycle refreshes, and vendor-supported repairs using workflows such as Dell TechDirect.
• Diagnose and resolve complex hardware, software, and network issues in standalone and networked environments; use remote access tools such as Remote Desktop and Microsoft Teams to perform interventions and minimize end-user downtime.
• Administer Active Directory, including user accounts, Organization Units, Security Groups, data-share folder permissions, and Group Policies.
• Use network administration tools to troubleshoot and resolve domain-joining and network connectivity issues.
• Maintain precise service tickets, troubleshooting notes, and asset management records; create, revise, and maintain technical documentation, Standard Operating Procedures, and operational runbooks.
• Support Information Technology Bureau initiatives, strategic technology rollouts, and multi-site field operations independently and within team environments.
• Provide supervisors with timely, structured updates on critical system outages, ongoing issues, and project milestones.
• Comply with departmental confidentiality protocols, anti-corruption policies, and command integrity standards.

Benefits

• Health insurance for the employee, spouse or domestic partner, and unemancipated children under age 26.
• Union benefits including dental and vision coverage.
• Paid annual leave and sick leave.
• Paid holidays.
• Pension.
• Optional savings and pre-tax programs, including Deferred Compensation, IRA, and a flexible spending account.

What This Job Offers

• Job Type: Full-time