Certified Enrollment Counselor Bilingual (Healthcare Insurance Enrollment)

Marin Community Clinics•Novato, CA

1d•$25 - $28

About The Position

Marin Community Clinics (MCC), a Federally Qualified Health Center serving Marin County, is seeking a Certified Enrollment Counselor to help patients and community members access health insurance, public benefits, and other services. Under the supervision of the Outreach and Enrollment Supervisor, this role supports new and established patients and enrolls eligible individuals in community, state, and county programs. The position provides culturally and linguistically appropriate assistance to a diverse population and completes at least 50 enrollments per month. The counselor works with patients, MCC staff, government agencies, and community organizations to address enrollment barriers and patient needs. The role includes outreach at local events and festivals, assistance with charity care applications, and support for newly assigned MCC Partnership patients in establishing care with a primary care provider. The counselor uses EPIC and other systems to document and research patient information, track enrollment data, and report required statistics. The role also requires travel among clinic locations and to outreach events and meetings. The position requires a high school diploma or GED, English and Spanish bilingual skills, and the ability to complete patient health navigation training and Covered California certification or recertification through MCC. Covered California certification or experience is preferred but not required. The listed pay range is USD $25.00–$28.00 per hour.

Requirements

High school diploma or equivalent (GED).
Bilingual English and Spanish language skills; ability to speak, read, and write effectively in English and communicate effectively in English and Spanish.
Ability to complete Patient Health Navigation training and certification, paid for by Marin Community Clinics.
Ability to complete Covered California certification or recertification requirements through Marin Community Clinics within 12 months of employment; paid for by Marin Community Clinics.
Basic knowledge of Microsoft Office software, including Outlook, Word, and Excel.
Strong interpersonal skills and ability to work collaboratively as part of a team.
Ability to work independently and exercise good judgment.
Ability to maintain strict patient confidentiality and handle patient issues sensitively and professionally.
Ability to understand complex concepts and explain them clearly.
Ability to manage and prioritize communications from multiple staff members, organizations, and patients.
Ability to organize and review large amounts of data efficiently and proofread, correct, and review forms and data for scanning or other processing.
Ability to meet deadlines and adapt to changing circumstances.
Excellent oral and written communication skills.
Reliable transportation and availability to travel among clinic locations for meetings, outreach events, or staff coverage.
Ability to fulfill immunization and fit-for-duty regulatory requirements.
Ability to sit for prolonged periods and work at a desk; use a mouse, keyboard, and other computer equipment; and lift up to 15 pounds at times.

Nice To Haves

1–2 years of Covered California experience.
Prior Covered California certification.
Experience with Connect Care Clinical Information Systems (CIS) software and BenefitsCal applications.
Experience with data entry in the Aliados database.
Prior experience with EPIC Electronic Health Records.
Project coordination experience.

Responsibilities

Prepare and submit required patient eligibility information and make referrals as appropriate.
Interview and screen new and established patients to determine eligibility for health insurance and programs such as Medi-Cal, Covered California, CalFresh, and CMSP.
Provide culturally and linguistically appropriate health insurance and social service enrollment and application assistance.
Track and report required enrollment and outreach data, and maintain statistics.
Advocate for patients with county and state social service agencies, including helping with appeals.
Conduct outreach calls to newly assigned Medi-Cal members to register them and help connect them with care.
Attend eligibility-related meetings and trainings and share relevant information with clinic personnel.
Use EPIC Electronic Health Records to enter and research patient information.
Coordinate with MCC staff and other organizations to resolve patient problems and barriers, including basic needs, social determinants of health, and economic factors.
Provide advocacy and support in negotiating and coordinating with service agencies and organizations.
Work with MCC staff to identify patients who need enrollment assistance.
Conduct community outreach, screening, and enrollment at local events and festivals in Marin.
Support individuals and families during transitions.
Work with Referral Navigators to identify uninsured patients who need specialty care and hospital or other healthcare charity care.
Help patients complete charity care applications and provide follow-up assistance.
Maintain relationships with community partners and act as a liaison with other agencies and organizations.
Provide services at internal and external community forums and events focused on insurance enrollment.
Complete at least 50 monthly enrollments across Medi-Cal, Covered California, CalFresh, and CMSP.
Help newly assigned MCC Partnership patients establish care with a primary care provider.
Perform other duties and projects as assigned.