Centralized Scheduler- Spring Mills

WVU Medicine • Burbank, CA

7d

About The Position

The Centralized Scheduler schedules, cancels, reschedules, and registers outpatient visits and procedures for multiple ambulatory clinics, collecting the information needed to prepare schedules and registrations. The position checks patients in and out, coordinates follow-up appointments and testing, and responds to patient and staff needs in a patient-care environment. It also handles referral and authorization needs, payment collection, cash-drawer reconciliation, and related scheduling-area tasks.

The role is based at BMC Berkeley Medical Center in Martinsburg, West Virginia. It is scheduled for 40 hours per week on the day shift in a standard office environment.

Requirements

• High school diploma or equivalent.
• State criminal background check and federal background check, if applicable, as required for regulated areas.
• Strong written and verbal communication skills.
• Ability to sit for extended periods.

Responsibilities

• Check patients in and out in accordance with scheduling and registration guidelines, prioritizing according to patient needs.
• Obtain and verify patient guarantor information at least annually and generate referrals when a referral or authorization is needed.
• Schedule and register patients according to scheduling guidelines and medical appropriateness within the appropriate clinic.
• Coordinate follow-up appointments and testing with patients at checkout.
• Collect the information needed to schedule and register patients for appointments.
• Identify and communicate the need for scheduling modifications and development.
• Notify appropriate personnel promptly of scheduling changes resulting from patient cancellations.
• Respond appropriately to patient and staff needs and complaints, involving department supervisors and patient representatives when needed.
• Consult referring physician offices to ensure written or electronic orders exist and obtain them as needed; verify received orders for completeness and document requests for outside orders.
• Collect time-of-service payments and copayments during check-in or check-out.
• Reconcile the cash drawer and its contents at the end of the day and report discrepancies to the Supervisor or Manager.
• Collect required managed-care waiver signatures at check-in.
• Complete work queues and daily tasks in a timely manner according to the scheduling area.
• Respond to patient communications in a timely manner.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED