Centralized Scheduler (KORT) - Louisville, KY

Select Medical•Louisville, KY

1d•Remote

About The Position

KORT is seeking a full-time Centralized Scheduler to help create a positive first experience for outpatient physical therapy patients. The role supports efficient office operations by promptly contacting potential patients and referral sources, accurately scheduling procedures, and communicating clearly with patients, families, and healthcare team members. The position is remote after in-office training and is based in Louisville, Kentucky. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The role is described as 32 hours per week and benefits eligible, with compensation of $17 per hour. The Centralized Scheduler receives physician orders and schedules procedures by phone and electronic media. The role gathers patient and insurance information, obtains clinical and medical details needed to support requested treatment, provides procedure preparation instructions, checks appointments for completeness, and shares appointment details and supporting documentation with the center team. The scheduler also coordinates pre-surgical Prehab appointments and works with the marketing department to develop referral opportunities and report barriers to referrals.

Requirements

High school diploma or GED.
Two years of customer service experience in the healthcare field.
Experience in healthcare scheduling, customer service, or a call center environment.
Excellent communication and interpersonal skills.
Strong attention to detail and commitment to accuracy.
Ability to multitask, stay organized, and adapt to changing needs.
Positive, patient-focused mindset.

Nice To Haves

Industry-specific customer service certification.
Associate or bachelor's degree.
Two years of experience in a similar role.

Responsibilities

Work as part of a team to keep the office running efficiently and ensure calls to potential patients and referral sources are made promptly.
Schedule procedures accurately.
Communicate visit times, expectations, facility directions, and access information for new-patient paperwork to patients, families, and healthcare team members.
Request accurate clinical history as needed for examinations.
Provide instructions and specific preparations to the person scheduling the procedure.
Review and evaluate scheduled appointments for completeness.
Assist with pre-registration by obtaining demographic and insurance information.
Receive physician orders and schedule procedures by telephone and electronic media.
Obtain provisional diagnoses, physician orders, and patient history to substantiate requested treatment.
Communicate scheduling concerns to the Center Manager or market leader.
Communicate scheduled appointments to center team members and scan supporting documentation.
Call patients to schedule pre-surgical Prehab appointments.
Work with the marketing department on opportunities to develop referral sources and report barriers to receiving referrals.
Perform other duties as assigned.