Centralized Scheduler (KORT) - Louisville, KY
About The Position
KORT is seeking a full-time Centralized Scheduler to help create a positive first experience for patients referred to outpatient physical therapy. The role supports efficient office operations by responding promptly to patients and referral sources, accurately scheduling procedures and appointments, and communicating visit details and preparation instructions. The position is remote after in-office training and is based at 1700 Envoy Circle, Louisville, KY 40299. The schedule is Monday through Friday, 8 a.m. to 5 p.m., with 32 hours per week and benefits eligibility. Compensation is $17 per hour. The Centralized Scheduler coordinates with patients, families, physicians, center teams, managers, market leaders, and the marketing department. Responsibilities include collecting and reviewing clinical, demographic, and insurance information; processing physician orders; supporting pre-registration; and communicating appointment information and scheduling concerns. The role also helps identify referral-development opportunities and barriers to receiving referrals.
Requirements
- High school diploma or GED.
- Two years of customer service experience in the healthcare field.
- Experience in healthcare scheduling, customer service, or a call center environment.
- Excellent communication and interpersonal skills.
- Strong attention to detail and commitment to accuracy.
- Ability to multitask, stay organized, and adapt to changing needs.
- Positive, patient-focused mindset.
Nice To Haves
- Industry-specific customer service certification.
- Associate or bachelor's degree, or two years of experience in a similar role.
Responsibilities
- Work as part of a team to keep the office running efficiently and ensure calls to potential patients and referral sources are made promptly.
- Schedule procedures accurately.
- Communicate visit times, expectations, facility directions, and the web address for New Patient paperwork to patients, families, and healthcare team members.
- Request accurate clinical history as needed for examinations and provide instructions and specific preparations to the person scheduling the procedure.
- Review scheduled appointments for completeness.
- Assist with pre-registration by obtaining demographic and insurance information.
- Receive physician orders and schedule procedures by telephone and electronic media.
- Obtain provisional diagnoses, physician orders, and patient histories to substantiate requested treatment.
- Communicate scheduling concerns to the Center Manager or market leader.
- Communicate scheduled appointments to center team members and scan supporting documentation.
- Call patients to schedule pre-surgical Prehab appointments.
- Work with the marketing department to identify opportunities to develop referral sources and report barriers to receiving referrals.
- Perform other duties as assigned.
Benefits
- Comprehensive orientation and training program.
- Paid Time Off (PTO) and Extended Illness Days (EID).
- Health, dental, and vision insurance.
- Life insurance and prescription coverage.
- 401(k) retirement plan with company match.
- Short- and long-term disability coverage.
- Personal and family medical leave.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
