Centralized Scheduler

UNC Health•Hendersonville, NC

1d•Onsite

About The Position

The Centralized Scheduler communicates with patients and clinical staff in a fast-paced, changing environment to coordinate and schedule clinical visits across a wide range of clinical resources, using diverse tools and communication methods. The role is based onsite and is scheduled for 40 hours per week on the day shift.

Requirements

Associate’s degree or an equivalent combination of education and experience.
Experience and/or education or training in medical terminology.
Experience performing in a customer service role.

Nice To Haves

Working knowledge of CPT and ICD-9/ICD-10 coding.
Experience working in or with an Electronic Medical Recordkeeping (EMR) system such as EPIC.
Experience working in a radiology setting.
Experience scheduling clinical resources such as radiology exams.
Experience or education in medical terminology.

Responsibilities

Communicate with patients and clinical staff to coordinate and schedule clinical visits across a range of clinical resources.
Review and interpret incoming clinical orders received by phone and fax.
Enter relevant information into the Electronic Medical Record (EMR) scheduling system.
Review automated work queues to guide and prioritize outreach.
Interview patients and enter their history, demographic, and insurance information into the EMR scheduling system.
Review records for accuracy.
Schedule patients with appropriate clinical resources according to documented clinical and insurance criteria.
Coordinate visits with patients and the care team based on the clinical area and patient availability.
Inform patients of their selected appointment time and expectations.
Review upcoming resource schedules to help ensure optimal usage.
Contact and integrate wait-listed or upcoming orders into the scheduling plan.