centralized Scheduler

WVU Medicine•Waynesburg, PA

11d

About The Position

Responsible for scheduling, cancelling, rescheduling, and registering outpatient visits and procedures for multiple ambulatory clinics by collecting the information needed to prepare schedules and registrations. The role supports patient check-in and check-out, appointment coordination, patient communications, and related registration and payment processes.

Requirements

High school diploma or equivalent.
State criminal background check and federal criminal background check if applicable, as required for regulated areas.
Strong written and verbal communication skills.
Ability to sit for extended periods.

Responsibilities

Check in and check out patients according to scheduling and registration guidelines, prioritizing according to patient needs.
Obtain and verify patient guarantor information at least once a year to keep records current, and generate referrals when needed.
Schedule and register patients based on scheduling guidelines and medical appropriateness within the appropriate clinic.
Coordinate follow-up appointments and testing with patients at check-out.
Collect information needed to schedule and register patients for appointments.
Identify and communicate the need for scheduling modifications and development.
Notify appropriate personnel promptly about scheduling changes resulting from patient cancellations.
Respond appropriately to patient and staff needs and complaints in the patient-care environment, involving department supervisors and patient representatives as needed.
Consult referring physician offices to ensure written or electronic orders exist and obtain them when necessary; verify orders for completeness and document requests for outside orders.
Collect time-of-service payments and copayments during check-in or check-out.
Reconcile the cash drawer and its contents at the end of the day and report discrepancies to a supervisor or manager.
Collect signatures on managed-care waivers at check-in.
Complete work queues and daily tasks promptly according to the scheduling area.
Respond to patient communications in a timely manner.