Centralized Leasing and Admin Specialist
About The Position
Continental Properties is looking for a Centralized Leasing and Admin Specialist to join our Operations team. As the Centralized Leasing and Admin Specialist, you will play a critical role in enhancing the customer experience and ensuring application accuracy by supporting the administrative and documentation process for new applicants. You will support our onsite community teams and elevate the overall prospect to resident experience, helping ensure customers move through the leasing journey smoothly, accurately, and confidently. This includes reviewing applicant documents, confirming data accuracy, identifying potential fraud, and communicating with customers to ensure all required information is submitted. Your work directly contributes to stronger compliance, faster decision making, and greater consistency across our communities. If you excel in organization, communication, and problem solving—and enjoy supporting both customers and onsite teams—this is an excellent opportunity to make an impact. This position can work remote within any of our core markets (CO, MN, IL, WI, GA, FL, MI, AZ). Candidates must reside within one hour of a Continental community as this role will require periodic visits to supported communities and visits to our home office in Menomonee, WI.
Requirements
- Associate’s Degree required or equivalent experience
- Strong written and verbal communication skills
- Comfortable navigating multiple systems and conducting system audits for accuracy and compliance
- Strong organization and time management to manage high volumes of applications and documentation deadlines
- Must reside within one hour of a Continental community
- Must pass a post-offer criminal background check
Nice To Haves
- One (1) or more years of apartment leasing experience preferred
- Experience with Property Management Systems (PMS), particularly OneSite, strongly preferred
- Proficiency in Spanish is a plus
Responsibilities
- Proactively manage outbound and inbound communication (phone, email, text) with applicants to gather required documentation within 48 hours of application completion.
- Thoroughly review and verify credit reports, income documents, and identification materials to ensure accuracy, completeness, and alignment with company standards.
- Verify the accuracy of applicant demographics and follow up with applicants to obtain missing or corrected information as needed.
- Monitor, track, and communicate documentation trends, accuracy patterns, and process gaps to Operations Leadership to support ongoing improvement.
- Partner closely with Community Managers to provide timely application updates and clearly outline next steps to ensure 100% document completion prior to approval.
- Perform additional responsibilities and support tasks assigned to meet business and operational needs.
Benefits
- Career Growth opportunities
- Investment in learning & development with paid professional memberships, certifications, and tuition reimbursement
- Comprehensive mental health support including 8 free counseling sessions per year and access to additional wellness resources
- Generous vacation time
- 9 paid holidays
- Half-days on Fridays during designated months
- Informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture
- Medical, Dental, and Vision Plans
- Flexible spending accounts
- 401(k) with company match
- Company-paid life and disability insurance
- 6 weeks paid parental leave
- Family-forming & fertility resources (up to 12 weeks leave for birth mothers)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
