Centralized Access Operations Scheduler - Full Time

Ste Genevieve County Memorial Hospital•Ste. Genevieve, MO

18d

About The Position

Ste. Genevieve County Memorial Hospital is hiring a full-time Centralized Access Operations Scheduler. The scheduler creates a positive first impression, directs callers, schedules patient appointments, verifies and updates patient information, and helps ensure accurate billing and timely insurance submissions. The role provides customer service to patients and visitors, handles inquiries and concerns, and coordinates with physician offices, departments, and staff to support patient care and resolve scheduling conflicts. The scheduler conducts confidential patient interviews, verifies demographic and insurance information, refers payment concerns to Patient Accounts, and stays informed about scheduling procedures that affect reimbursement. The position also supports coworkers and clinical departments, assists with staff training and orientation, provides coverage as needed, meets department goals, and completes projects assigned by the CWS Manager. The work requires good judgment, organization, and the ability to work with minimal supervision in a fast-paced, high-volume environment.

Requirements

High school graduate or equivalent.
Insurance, billing, and coding experience.
Experience working in healthcare.
Excellent verbal communication and interpersonal skills.
Ability to work in a fast-paced, high-volume environment.
Ability to communicate effectively with patients, physician offices, departments, and staff to coordinate patient care and resolve scheduling conflicts.
Strong organization, time management, and problem-solving skills.
Basic office skills, including keyboarding and filing.
Proficiency with computers, Meditech, and scheduling software.
Knowledge of medical terminology.

Responsibilities

Create a positive first impression of the organization using excellent telecommunication skills.
Direct callers quickly and accurately to the appropriate department or person.
Schedule appointments for new and established patients according to organizational protocols and obtain the necessary information.
Verify patient information and edit records as needed to support accurate scheduling, billing, and timely insurance submissions.
Resolve patient inquiries and concerns related to clinic or hospital appointments using customer service skills.
Organize and prioritize work with minimal supervision.
Apply sound judgment and knowledge of ethical and legal billing procedures.
Stay informed about scheduling procedure changes that affect processes and reimbursement effectiveness.
Meet department goals.
Welcome patients and visitors by telephone, answer inquiries, and refer questions to other staff members when needed.
Conduct patient interviews confidentially.
Verify and update demographic and financial or insurance information with patients or their representatives.
Identify learning opportunities and seek guidance in new or unfamiliar situations.
Refer patients with payment concerns to Patient Accounts.
Serve as a resource for staff and clinical departments with questions and problems.
Assist with staff training and orientation.
Provide coverage for other CWS coworkers and work on an as-needed basis.
Complete projects assigned by the CWS Manager to the best of their abilities.