CENTRALIZED ACCESS OPERATIONS SCHEDULER - FULL TIME

Ste Genevieve County Memorial Hospital•Ste. Genevieve, MO

21d

About The Position

Ste. Genevieve County Memorial Hospital is seeking a Centralized Access Operations Scheduler to support patient access and appointment scheduling. The scheduler creates a positive first impression, directs callers to the appropriate department or person, schedules appointments according to organizational protocols, and verifies and updates patient demographic, financial, insurance, and billing information. The role uses customer service skills to address appointment-related inquiries and concerns while conducting patient interviews confidentially. The scheduler organizes and prioritizes work with minimal supervision, follows ethical and legal billing procedures, keeps up with scheduling-process changes, and works toward department goals. The position also supports staff and clinical departments, helps train and orient staff, provides coverage for coworkers as needed, and completes projects assigned by the CWS Manager. The role is with Ste. Genevieve County Memorial Hospital, a not-for-profit critical access hospital in Ste. Genevieve, Missouri.

Requirements

High school graduate or equivalent.
Insurance, billing, and coding experience.
Experience working in healthcare.
Excellent verbal communication and interpersonal skills.
Ability to work in a fast-paced, high-volume environment.
Ability to communicate effectively with patients, physician offices, departments, and staff to coordinate patient care and resolve scheduling conflicts.
Strong organization, time-management, and problem-solving skills.
Basic office skills, including keyboarding and filing.
Proficiency with computers, Meditech, and scheduling software.
Knowledge of medical terminology.

Responsibilities

Create a positive first impression of the organization using excellent telecommunication skills.
Direct callers quickly and accurately to the appropriate department or person.
Schedule patient appointments according to organizational protocols and obtain necessary information for new and established patients.
Verify patient information for accurate scheduling.
Edit patient information as needed to support accurate billing and timely submission to insurance carriers.
Address patient inquiries and concerns related to clinic or hospital appointments using customer service skills.
Organize and prioritize work with minimal supervision, using good judgment and knowledge of ethical and legal billing procedures.
Stay informed about changes in scheduling procedures that affect processes and reimbursement effectiveness.
Meet department goals.
Welcome patients and visitors by telephone, answer inquiries, or refer questions to other staff members as needed.
Conduct confidential patient interviews and verify or update demographic and financial or insurance information with the patient or representative.
Identify learning opportunities and seek guidance in new or unfamiliar situations.
Refer patients with payment concerns to Patient Accounts.
Serve as a resource for staff and clinical departments on questions and problems.
Assist with staff training and orientation.
Provide coverage for other CWS coworkers and work on an as-needed basis.
Complete projects assigned by the CWS Manager to the best of their abilities.