Central Orders

ENT ASSOCIATES•Clearwater, FL

3d•Hybrid

About The Position

Central Orders is the primary processor and coordinator for diagnostic test scheduling ordered by ENTA physicians for patients seen, served, and treated by Ear Nose & Throat Associates (ENTA). The role receives and responds to Central Orders tasks in the EMR and follows up on all such tasks. It reviews orders for accuracy, generates and processes external order requisitions and supporting clinical documents, and sends them electronically to external testing facilities within 24 hours of ordering. It also coordinates and schedules internal ENTA testing, routes scheduled internal orders to the Authorizations team, and ensures patients have follow-up appointments when indicated by the physician. The position communicates with physicians as needed, documents pertinent patient communications in the EMR, updates patient charts, and fields diagnostic testing order calls from patients, facilities, office staff, and physicians. The normal work week is 40 hours, with possible overtime up to 50 hours per week. The position may be performed from home after training, subject to an assessment of performance, reliability, and overall fit. The role requires a positive attitude, professional appearance, attention to detail, accuracy, and quality performance of essential functions.

Requirements

High school education or GED equivalent.
Good verbal and written communication skills.
Excellent telephone and customer service skills.
Demonstrated ability to use a computer with Microsoft Word, Outlook, and EMR software.
Strong organizational skills and ability to multitask.
Ability to attend work regularly and adhere to safety rules and other reasonable job regulations.
Ability to work cooperatively with other workers and refrain from negativity or excessive irritability.
Ability to maintain confidentiality and thorough knowledge of HIPAA policies and procedures.
Ability to grasp with both hands; pinch with thumb or forefinger; turn with hand or arm; and reach above shoulder height.
Ability to type 60 words per minute and operate a multi-line telephone system, computer keyboard, and ten-key adding machine.
Vision adequate for essential functions, including reading telephone displays and computer terminals for long periods, correctable to 20/20.
Hearing adequate for essential functions, including answering the telephone.
Mental capacity to quickly and accurately enter patient demographics and scan documents while checking in multiple patients.
Tact in dealing with unfriendly individuals and ability to handle stress.

Nice To Haves

Minimum one year of medical office experience preferred.

Responsibilities

Receive and respond to tasks created in the EMR for the Central Orders team, following up on all Central Orders tasks.
Review orders for accuracy before generating and processing them.
Generate and process external order requisitions and supporting clinical documents from the EMR to EHRfax, and electronically fax them to external testing facilities within 24 hours of ordering.
Coordinate and schedule internal ENTA testing orders.
Send scheduled internal ENTA testing orders to the Authorizations team.
Ensure patients with an order have a follow-up appointment when indicated by the physician, and schedule appointments when needed.
Communicate with physicians regarding orders when necessary.
Document pertinent patient communications in the EMR.
Update and populate patient charts with relevant data.
Field calls about diagnostic testing order requisitions from patients, facilities, office staff, and physicians.