Center Student Services Specialist

College of the Sequoias Community College District•Hanford, CA

2d•Onsite

About The Position

Under the direction of the Provost and in cooperation with the Dean, Student Services, the Center Student Services Specialist provides enrollment, academic, and career information to pre-college and college students. The position serves students, prospective students, and the public, and requires knowledge of the academic programs offered at the assigned Center and of student services and support services across the District. The position is assigned to the COS Hanford Campus. Working hours are 9:00 a.m.–6:00 p.m. Monday through Thursday and 7:45 a.m.–4:45 p.m. Friday. Initial salary placement is $67,621. The role supports a diverse community of learners and contributes to helping students achieve their educational goals.

Requirements

High school graduation supplemented by college-level coursework in business or a related field, or an equivalent combination.
Two years of progressively responsible experience in a student services area.
Knowledge of student services programs and academic programs.
Knowledge of oral and written communication skills, record-keeping techniques, college admission procedures, and interpersonal skills involving tact, patience, and courtesy.
Knowledge of correct English usage, grammar, spelling, punctuation, and vocabulary.
Knowledge of word processing, presentation, and spreadsheet software, as well as telephone techniques and etiquette.
Ability to communicate effectively with people from diverse backgrounds and to interact courteously and tactfully with members of professional and academic communities.
Ability to communicate effectively orally and in writing; support services and activities that contribute to student achievement and personal growth; maintain records and prepare reports; establish cooperative working relationships; and operate a computer and assigned software.
Ability to read documents, sit and stand for extended periods, lift moderately heavy objects, and operate computer and office equipment.

Responsibilities

Serve as the first point of contact, in person and by phone, for prospective students, community members, current students, and the public.
Provide information about college preparation, admissions and records, financial aid, EOPS, AAC, student activities, and other student support services.
Explain college application procedures, financial aid processes, and how to access college services; assist students with enrollment and direct them to appropriate campus resources.
Explain registration processes, make referrals for student support and study assistance, and help students access personal records and resources online, including printing unofficial transcripts.
Perform Admissions and Records duties, including processing forms, applications, AB540 forms, and uploading documents into BDMS as assigned.
Liaise with students and faculty to process student services paperwork, including admissions, registration, and records, using District processes and software.
Support Center Student Activity and Affairs, including distributing student IDs and providing related services.
Manage counseling appointments using District software; check in appointments, contact students, receive documents, assist with processes such as lifting holds, and coordinate compatible District processes across campuses.
Administer student assessments and tests using District processes or software and interpret results for course placement as directed.
Support AAC functions, including administering tests to individuals and groups across academic subject areas, answering questions about tests, and referring students to appropriate AAC resources.
Assist with outreach, including interacting with high school personnel, students, and parents and conducting college or high school presentations and tours.
Help develop and implement activities promoting college services to internal and external groups, and participate in career fairs, college visitations, and related activities.
Help plan and coordinate guest speakers, field trips, workshops, registration events, and college orientation programs.
Use District software and databases to organize and analyze data and generate reports related to admissions, registration, counseling, assessment, testing, orientation, and student support services.
Coordinate with Financial Aid, answer questions, help students complete the FAFSA, and explain financial aid policies, procedures, and federal rules and regulations.
Serve as cashier for the Center, including selling and distributing parking permits and testing packets and collecting fees or deposits.
Provide general Center student support, including bookstore pickup and returns, monitoring drop boxes, opening and closing doors, accepting deliveries, and posting signs.
Assist with creating, delivering, and evaluating internal Center procedures.
Train and provide work direction to student workers, including tutors and work-study students, and process their timesheets.
Use the District’s integrated software to perform required duties; serve on committees and special projects or assignments; and perform related duties as assigned.