Student Clerical - Student Success Center

University of Central Oklahoma•Edmond, OK

18h•$10 - $10•Onsite

About The Position

The Student Clerical employee serves as the Student Success Center Assistant at the University of Central Oklahoma’s Main Campus in Edmond. This regular student position performs computer, clerical, and customer-service duties to support the Student Success Center, which offers students personalized advisement, career guidance, and workshops. Work is scheduled as needed, up to 25 hours per week, Monday through Friday. The assistant supports daily front-desk operations by greeting visitors, answering calls and checking messages, managing email, uploading documents, and preparing and routing transcripts and forms. The role also helps students with questions and directions, refers them to campus resources, schedules advisement appointments, and monitors walk-in sign-ins to ensure students meet with the correct advisor. Additional tasks include maintaining the desk and equipment, preparing computers and printers for business, and checking with advisors about errands. Employees are expected to maintain a positive and professional demeanor while representing the College of Business and UCO, arrive on time for shifts, and maintain confidentiality. Student employees must meet the applicable enrollment requirements for the semester and student classification. New incoming students are not eligible to work until the semester in which they begin classes.

Requirements

Must meet applicable student enrollment requirements: at least half-time during fall/spring (5 graduate or 6 undergraduate credit hours); F1/J1 visa students must be full-time (9 graduate or 12 undergraduate credit hours).
For regular student positions during summer, must be enrolled in at least 3 summer credit hours or in the upcoming fall semester at the minimum required hours for the student's classification and employment type.
For Federal Work Study Program positions, must be enrolled in at least 6 undergraduate or 5 graduate credit hours.
Excellent written and oral communication skills.
Sensitivity to intercultural communication.
Good interpersonal skills.
Thoroughness of work.
Initiative.
Attention to detail.
Dependability and punctuality.
Maintain confidentiality and a positive, professional demeanor.

Nice To Haves

Preference is given to UCO students with at least 30 credit hours earned.
Knowledge of College of Business programs preferred.
Previous office experience preferred.
Microsoft Office experience.

Responsibilities

Greet office visitors.
Print transcripts for the next day’s appointments and submit forms and transcripts to the appropriate advisor.
Upload documents.
Filter and respond to emails.
Answer the phone and check voice messages.
Load printer paper and ensure computer programs are open and logged in at the start of business.
At the close of business, empty the recycle bin and shred pile and clean the desk area, computer keyboard, and mouse.
Correspond with Business Advisors and MBA/MSBA Advisors to check whether errands are needed.
Assist students with questions, concerns, and directions, and refer them to appropriate campus resources.
Schedule advisement appointments and monitor the student sign-in sheet during walk-in times, ensuring students are scheduled with the correct advisor.
Perform clerical and customer-service duties such as typing, filing, answering telephones, and scheduling appointments.
Represent the College of Business and UCO positively and professionally, be punctual for desk shifts, and maintain confidentiality.