Student Success Navigator

Central Piedmont Community College • Central Campus - Uptown/Elizabeth, NC

1d

About The Position

The Student Success Navigator serves as an expert generalist, guiding students into and throughout a successful college experience. The role provides support with onboarding, registration, and other college processes, and helps students identify basic needs and interests and develop or clarify educational and career goals using a guided pathways approach. The Navigator provides general academic and student support through technology and on campus, and represents the college at events and open houses.

Requirements

• Associate degree and six months of work experience in a college, customer service, or administrative working environment, and/or three years of experience in a college, customer service, or administrative working environment.
• Detailed knowledge of college processes relating to students.
• Familiarity with student services offered by the college.
• Technology skills.
• Communication skills.
• Academic skills.
• Ability to provide consistently high-quality customer service.
• Ability to work with individuals from diverse backgrounds.
• Ability to work productively with many different case management teams for individual students.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Provide friendly, timely, and accurate customer service and information to students and staff.
• Help students navigate onboarding, registration, and college processes.
• Assess students’ basic needs and interests.
• Use a guided pathways approach to help students create or clarify productive educational and career goals.
• Provide general academic and student support through technology and on campuses.
• Represent the college at events and open houses.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree