Student Success Splst

University of New Mexico•Albuquerque, NM

3d•$20 - $27

About The Position

The College Enrichment & Outreach Programs (CEOP) within the Division of Student Affairs at the University of New Mexico seeks a Student Success Specialist to expand educational access and help participants achieve their educational goals. Reporting to the Educational Opportunity Center (EOC) Director, the specialist supports community outreach and provides individualized assistance to people seeking to enter, return to, or continue postsecondary education. EOC is a federally funded TRIO program that provides free services to help participants navigate educational opportunities. It serves adults returning to school, students transitioning into college, and individuals seeking a high school equivalency credential. The specialist provides services virtually and at community locations throughout Bernalillo, Sandoval, Valencia, Torrance, and Socorro counties, including EOC sites at UNM and CNM Main Campuses. The role contributes to the team’s outreach, participant follow-up, and service availability in locations accessible to community members. The position requires occasional work outside the standard Monday–Friday, 8:00 a.m.–5:00 p.m. schedule, including evening outreach events, typically 5:00–8:30 p.m., and occasional weekend activities. Occasional driving to worksites and outreach locations throughout the five-county service area is required. The candidate must have reliable transportation or be eligible and able to drive UNM vehicles, and must possess a valid driver’s license. The position is benefits-eligible, term, full-time, and non-exempt, with a term end date of August 31, 2027. It is based at the Main Campus in Albuquerque, New Mexico, and is not eligible for remote work as listed in the posting.

Requirements

Bachelor's degree; no previous experience is required.
Completed degrees from accredited institutions above the minimum education requirement may substitute for experience on a year-for-year basis.
Complete and pass required employment background checks.
Possess a valid driver’s license.
Have reliable transportation for required travel or be eligible and able to drive UNM vehicles.
Demonstrate strong communication and organizational skills, initiative, and sensitivity to participants from varied backgrounds.
Demonstrate flexibility, dependable follow-through, and a commitment to meeting participants where they are.
Be willing and able to work occasional evenings and weekends.

Nice To Haves

Proficiency communicating in English and Spanish, including explaining educational processes and assisting Spanish-speaking participants and families.
Experience supporting first-generation, low-income, adult, or other underserved populations in educational or community settings.
Familiarity with college admissions, FAFSA completion, scholarship applications, or postsecondary enrollment processes.
Experience conducting community outreach, recruiting participants, or building relationships with schools and community organizations.
Demonstrated ability to manage multiple priorities, maintain consistent follow-up, and contribute to shared participation or service goals.

Responsibilities

Develop and implement outreach strategies with EOC staff to identify and recruit eligible participants and help meet the annual target of 1,400 qualified participants.
Assist participants with college admissions, FAFSA completion, scholarship applications, and enrollment at the institution of their choice.
Facilitate workshops, presentations, and individualized educational support covering college access, academic guidance, career exploration, and financial literacy.
Help participants transfer from two-year to four-year institutions, return to college after stopping out, or connect with high school completion and adult education programs.
Maintain regular participant contact to identify unmet needs, monitor educational progress, and support completion of enrollment steps.
Collaborate with schools, colleges, and community organizations to coordinate services, strengthen referrals, and reach participants facing barriers to educational access.
Ensure participant intake applications and required documentation are accurate and complete; maintain confidential records; document services and outcomes; and assist with reporting and assessment activities.
Complete and pass required employment background checks.
Perform additional job-related duties assigned by the EOC Director or Senior Student Success Specialist to support EOC objectives and federal grant requirements.
Participate in occasional evening and weekend outreach activities and events.
Travel occasionally to assigned worksites and outreach locations throughout the five-county service area.