Student Success Splst

The University of New Mexico•Albuquerque, NM

2d•Onsite

About The Position

The College Enrichment & Outreach Programs (CEOP) within the Division of Student Affairs at The University of New Mexico seeks a Student Success Specialist to expand educational access and help people achieve their educational goals. Reporting to the Educational Opportunity Center (EOC) Director, the role supports community outreach and individualized assistance for participants seeking to enter, return to, or continue postsecondary education. EOC is a federally funded TRIO program providing free services to adults returning to school, students transitioning into college, and people seeking a high school equivalency credential. The specialist provides services virtually and at community locations across Bernalillo, Sandoval, Valencia, Torrance, and Socorro counties, including EOC sites at UNM and CNM Main Campuses. The position shares responsibility for proactive outreach, consistent participant follow-up, and maintaining service availability where community members can access it. It requires sensitivity to participants from varied backgrounds, flexibility, dependable follow-through, and a commitment to meeting participants where they are. This is a benefits-eligible, non-exempt, term, full-time staff position. The term end date is August 31, 2027. The position is based at the Main Campus in Albuquerque, New Mexico, and is not eligible for remote work. Occasional evening outreach events, typically 5:00–8:30 p.m., and weekend activities are required. Occasional driving throughout the five-county service area is also required.

Requirements

Bachelor's degree; no previous experience is required.
A degree completed above the minimum education requirement may be substituted for experience on a year-for-year basis.
Complete and pass required employment background checks.
Possess a valid driver's license and have reliable transportation for required travel, or be eligible and able to drive UNM vehicles.
Demonstrate strong communication and organizational skills, initiative, and sensitivity to participants from varied backgrounds.
Be flexible, dependable in following through, and committed to meeting participants where they are.
Be willing and able to work occasional evenings and weekends.

Nice To Haves

Proficiency communicating in English and Spanish, including explaining educational processes and assisting Spanish-speaking participants and families.
Experience supporting first-generation, low-income, adult, or other underserved populations in educational or community settings.
Familiarity with college admissions, FAFSA completion, scholarship applications, or postsecondary enrollment processes.
Experience conducting community outreach, recruiting participants, or building relationships with schools and community organizations.
Demonstrated ability to manage multiple priorities, maintain consistent follow-up, and contribute to shared participation or service goals.

Responsibilities

Develop and implement outreach strategies with EOC staff to identify and recruit eligible participants and meet the annual target of 1,400 qualified participants.
Assist participants with college admissions, FAFSA completion, scholarship applications, and enrollment at the institution of their choice.
Facilitate workshops, presentations, and individualized educational support on college access, general academic guidance, career exploration, and financial literacy.
Help participants navigate transfers from two-year to four-year institutions, return to college after stopping out, or connect with high school completion and adult education programs.
Maintain regular contact with participants to identify unmet needs, monitor educational progress, and support completion of enrollment steps.
Collaborate with schools, colleges, and community organizations to coordinate services, strengthen referrals, and reach people facing barriers to educational access.
Ensure participant intake applications and required documentation are accurate and complete.
Maintain confidential participant records, document services and outcomes, and assist with reporting and assessment activities.
Complete and pass required employment background checks.
Perform additional job-related duties assigned by the EOC Director or Sr. Student Success Specialist to support EOC objectives and federal grant requirements.
Participate in required occasional evening outreach events and weekend activities.
Travel occasionally to assigned worksites and outreach locations throughout the five-county service area.