Student Services & Catalog Specialist

Abilene Christian University•Abilene, TX

About The Position

This position is primarily responsible for keeping records of the university’s academic courses, degrees, and academic calendar. It coordinates production of the university catalog and provides front-line customer service support as needed. The role supports academic councils and the University Calendar Committee, coordinates course scheduling and calendar processes, assists with academic probation, suspension, and readmissions, and manages the evaluation and awarding of credit by examination. ACU is affiliated with the fellowship of the Church of Christ. Employees in this position must be professing Christians and willing to support ACU’s Christian mission. The role requires discretion with confidential student records and the ability to serve faculty, staff, students, and visitors. ACU conducts background checks on candidates for employment in security-sensitive positions; whether a current employee needs an additional check will be determined upon hire.

Requirements

Bachelor’s degree.
Demonstrated ability to work effectively in a collaborative team environment.
Excellent oral and written communication skills.
Excellent organizational skills.
Attention to detail.
Professional appearance and attitude.
Self-starter who takes initiative.
Ability to think creatively and develop new processes.
Ability to meet deadlines and work under pressure during peak periods.
Willingness and eagerness to learn.
Respect for the confidential nature of student records.
Enjoyment of serving faculty, staff, and students.
Must be a professing Christian and willing to support ACU’s Christian mission.

Nice To Haves

Previous experience with university academic processes.

Responsibilities

Maintain accurate, current documentation of academic programs, courses, and policies.
Serve as liaison to the Abilene Undergraduate Academic Council, Dallas Academic Council, University Graduate Academic Council, and University General Education Council; take and review minutes, distribute them, and coordinate meeting logistics and agendas.
Follow up with department chairs, program directors, and deans on council agenda items, communicate council actions, and ensure decisions are implemented.
Maintain official master files and the course inventory for academic programs, and develop processes to update course, program, and policy requirements.
Share curriculum changes with Registrar’s Office staff so degree audit systems can be updated.
Oversee production of the university catalog, academic calendar, and academic forms in print and electronic formats.
Set and communicate the catalog revision schedule, review submitted revisions for accuracy and consistency, coordinate catalog links for ACU Marketing, and produce printed catalog copies for selected audiences.
Produce and maintain original copies of academic forms and manage the university’s online academic calendars.
Coordinate academic calendar scheduling, course-section input, and registration, and communicate calendar decisions and their effects on academic processes.
Train and support college staff in entering course sections in Workday; communicate deadlines and reminders.
Serve on the University Calendar Committee and assist its chair with meeting logistics, communications, and multi-year calendar planning.
Communicate with external entities, including universities and public and private school districts, about calendar issues.
Assist the Registrar with academic probation, suspension, and readmissions processes; serve as the student contact for suspension appeals and readmissions, track progress toward requirements, and communicate with students.
Attend committee meetings and take notes on committee decisions.
Manage evaluation and awarding of credit by examination; coordinate receipt of CLEP and other exam scores, consult academic departments about appropriate course credit, and record credit in accordance with guidelines.
Provide support and backup for office functions, including customer service to faculty, staff, students, and visitors.