Enrollment & Student Service Specialist (Student Financial Services Focus)

Canisius University•Buffalo, NY

4d•Onsite

About The Position

The Enrollment & Student Service Specialist (Student Financial Services Focus) works in Student Records and Financial Services (SRFS), an office focused on service excellence and student retention while supporting students’ educational goals and institutional policies. SRFS provides in-person and virtual services related to Financial Aid, Student Financial Accounts (Bursar/Cashier), Parking, Meal Plans, and Registration & Records (Registrar). The position reports to the Bursar. The specialist handles day-to-day service activities in walk-in, phone, and virtual environments. The role is trained to assist students, parents, and the University community with financial aid, academic records, and registration-related transactions, with a primary focus on billing and payment functions. The position is full-time, 37.5 hours per week, generally Monday through Friday, 8:30 a.m. to 5:00 p.m., with some evening and weekend hours required. Pay is $19.00 per hour.

Requirements

At least 2 years of customer service and/or administrative support work experience.
Professional demeanor and ability to work effectively with prospective and current students, families, the public, faculty, and administrators.
Strong organizational and communication skills.
Excellent interpersonal skills and ability to work effectively both independently and within a team.
Computer proficiency in Microsoft Office.
Excellent data-entry skills and attention to detail.
Ability to manage multiple activities.
Must be eligible to work in the United States.

Nice To Haves

Bachelor’s degree preferred.
Experience in financial aid, student accounts, and/or student records preferred.

Responsibilities

Ensure actions align with the University’s vision, mission, goals, and strategic plans.
Provide superior customer service and timely information, transaction assistance, and problem resolution to students.
Understand and adhere to FERPA and applicable federal, state, and institutional rules and regulations.
Maintain the security and integrity of student information maintained by the office.
Assist students with account questions about billing, charges, payments, refunds, active account holds, and payment plan accounts.
Process in-person student account payments, distribute student refund checks, and open, balance, and close cashiering sessions.
Guide students, parents, and community members through online payment processes and assist with removing account holds.
Serve as a primary point of contact for financial aid questions and explain relevant regulations, procedures, deadlines, and processes.
Review FAFSA forms for completeness and accuracy, manage missing or incomplete documents, and collect scholarship paperwork.
Guide students in completing financial aid forms, choosing loan types, and submitting verification or special-circumstances materials.
Assist the Director of Financial Aid with Work-Study, SAP, Count in Program of Study, and Endowed Scholarships programs, and maintain aid records in Ellucian Banner.
Perform other duties as assigned.