Student Financial Services Specialist

Warner University • Lake Wales, FL

9h

About The Position

The Student Financial Services Specialist works as part of the Financial Aid Department and is responsible for financial aid packaging and billing, as well as guiding students and parents on student financing issues. The role oversees financial aid for new and returning students, including determining eligibility and awarding federal, state, and institutional funds in compliance with applicable regulations, university discount rate targets, and audit requirements.

The specialist provides customer service related to financial aid processing and packaging, advises students and parents about payment plan options, and supports university orientation and Royal Registration activities, including financial aid presentations when requested. The position collaborates with other university departments to support recruitment and retention efforts and performs other duties as needed. The role requires support for Warner’s mission, vision, and core values, commitment to a Christian lifestyle, and character consistent with biblical models.

Requirements

• Bachelor’s degree required.
• Experience in higher education financial aid, including awarding aid and knowledge of financial aid regulations.
• Strong customer service skills and a professional demeanor.
• Meticulous attention to detail, organization, and ability to multitask.
• Strong interpersonal skills for handling confidential situations and documentation.
• Proficiency with computer software and a high comfort level using Windows software applications.
• Support for Warner’s mission, vision, and core values; commitment to a Christian lifestyle; and character consistent with biblical models.

Responsibilities

• Oversee financial aid for new and returning students, including determining eligibility and awarding federal, state, and institutional funds in compliance with regulations, university discount rate targets, and audit requirements.
• Advise students and parents about payment plan options.
• Respond to routine questions and correspondence and counsel students as needed regarding financial aid processing and packaging.
• Assist with university orientation events and Royal Registration activities, including financial aid presentations, as requested.
• Work with other university departments to support recruitment and retention processes.
• Contribute to excellent customer service and process efficiencies as a team member.
• Perform other duties as needed.

What This Job Offers

• Job Type: Full-time