Specialist, Student Financial Assistance

NKU Beta Gamma Sigma•Highland Heights, KY

About The Position

Northern Kentucky University is hiring a Processing Specialist within Financial Assistance. The position supports the administration of federal, state, institutional, and foundation- or donor-funded financial aid programs through accurate processing, record maintenance, compliance review, and student support. The specialist works with students, families, campus partners, and external agencies to deliver efficient service and meet regulatory requirements. The role involves processing student aid records, reviewing documentation, maintaining compliance with federal and state regulations, and assisting students throughout the financial aid lifecycle. It also provides seasonal support for processing foundation- and donor-funded aid. Success requires attention to detail, customer service skills, and the ability to manage high-volume transactional work in a fast-paced environment. Northern Kentucky University describes itself as a student-ready, regionally engaged institution committed to transforming lives through education. Financial Assistance helps students access and afford college, and this position contributes to student success and responsible stewardship of financial aid resources.

Requirements

High school diploma or GED.
Two years of experience in administrative support, records processing, compliance, customer service, financial aid, higher education, or a related field.
Experience working with computerized information systems and data entry processes.
Demonstrated attention to detail and ability to accurately process high-volume transactions.
Strong organizational skills and ability to manage multiple priorities while meeting deadlines.
Excellent written, verbal, and interpersonal communication skills.
Ability to interpret and apply policies, procedures, and regulatory requirements.
Strong analytical and problem-solving abilities.
Commitment to providing exceptional customer service.
Ability to exercise discretion and maintain confidentiality.
Ability to work independently and collaboratively in a team environment.
Proficiency with Microsoft Office applications and electronic record systems.

Nice To Haves

Associate's or Bachelor's degree.
Experience working in financial aid, student services, higher education, banking, insurance, compliance, or a similarly regulated environment.
Knowledge of federal financial aid regulations and programs.
Experience using student information systems, Workday, Banner, or related enterprise systems.

Responsibilities

Process financial aid transactions, records, and documentation in accordance with federal, state, and institutional regulations and policies.
Review financial aid applications, verification materials, and supporting documentation for completeness, accuracy, and compliance.
Maintain and update student records in university systems, ensuring data integrity and regulatory compliance.
Monitor and resolve discrepancies related to financial aid eligibility, packaging, awards, and student records.
Communicate with students, families, and campus partners about financial aid requirements, processes, and deadlines through in-person, phone, email, and virtual channels.
Assist in administering federal, state, institutional, and scholarship aid programs.
Support processing related to verification, satisfactory academic progress, professional judgment, dependency overrides, and other aid eligibility determinations, as assigned.
Collaborate with colleagues and campus partners, including Admissions, Student Account Services, the Registrar's Office, and other university offices, to provide coordinated student support.
Participate in peak processing periods and assist with special projects, audits, reporting requirements, and compliance reviews.
Identify opportunities for process improvement and support implementation of efficiencies that enhance service and operational effectiveness.
Maintain confidentiality of student information in accordance with FERPA and applicable regulations.