Specialist, Student Financial Assistance

NKU Beta Gamma Sigma • Highland Heights, KY

3d

About The Position

Northern Kentucky University invites applications for a Processing Specialist within the Office of Student Financial Assistance. This position supports student-facing services by processing a variety of transactions and maintaining accurate student records across functional areas, including student accounts and registration-related services. The Processing Specialist works collaboratively with campus partners to ensure efficient, accurate, and timely processing and a seamless student experience.

Requirements

• High school diploma or GED.
• At least 1–2 years of experience in an administrative, customer service, or data-processing environment.
• Excellent customer service and communication skills.
• Strong attention to detail and ability to accurately manage high-volume transactional work.
• Strong organizational and time-management skills, including the ability to handle multiple priorities.
• High level of accuracy, discretion, and professionalism.
• Ability to work independently and as part of a team.

Nice To Haves

• Post-secondary education, such as 1–2 years of college or equivalent coursework.

Responsibilities

• Provide front-line or tiered support to students and families through in-person, phone, and electronic communications.
• Collaborate with One Stop, the Registrar, Student Account Services, Admissions, and other functional areas to ensure consistent and accurate service delivery.
• Process student-related transactions and records in accordance with university policies and federal and state regulations, including financial aid, billing, registration support, and general student services.
• Review documentation for completeness and accuracy, resolve discrepancies, and follow up with students or campus partners as needed.
• Maintain data integrity across university systems by entering, updating, and auditing information.
• Maintain confidentiality of student records in compliance with FERPA and university policies.
• Support continuous improvement by identifying process inefficiencies and recommending enhancements.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED