Center Operations Manager

YMCA of Western North Carolina • Asheville, NC

3d • $19 - $24 • Onsite

About The Position

The Center Operations Manager strengthens the Asheville YMCA by supporting service-line leaders, coordinating shared priorities, and ensuring important work moves from planning through completion. The position organizes information, anticipates barriers, clarifies responsibilities, coordinates communication, and follows through on projects and operational needs that affect multiple departments and the member experience.

The role supports annual campaign development, donor and workplace wellness prospecting, membership and incident follow-up, and essential center systems such as cash controls and shared calendars. The Center Operations Manager is expected to seek answers, identify opportunities and risks, recommend solutions, and build productive relationships with staff, members, businesses, donors, and community partners. This is a full-time hourly management position at the Downtown Asheville YMCA.

Requirements

• High school diploma or equivalent.
• Experience coordinating work across multiple teams and managing projects or detailed processes through completion.
• Obtain within 90 days and maintain required YMCA-provided certifications in CPR, AED, oxygen, First Aid, and Child Abuse Prevention.
• Strong organizational and project-management skills, including prioritizing competing demands, anticipating dependencies, and meeting deadlines.
• Proactive problem-solving skills, including initiative, curiosity, sound judgment, and consistent follow-through.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to build relationships and coordinate work across departments without relying on direct supervisory authority.
• Ability to research prospects, gather discovery information, coordinate meetings, and accurately maintain sales or fundraising pipeline activity.
• Ability to recognize matters requiring immediate escalation and handle sensitive or confidential information appropriately.
• Working knowledge of cash controls, recordkeeping, calendars, and Microsoft Word, Excel, Outlook, PowerPoint, and Teams.
• Ability to learn and effectively use YMCA systems related to membership, incident reporting, purchasing, scheduling, communication, and prospect management.
• Ability to remain organized and responsive in a high-volume environment with frequent interruptions and changing priorities.

Nice To Haves

• Associate or bachelor's degree in business, nonprofit management, operations, hospitality, recreation, or a related field.
• Two or more years of progressively responsible experience in operations, project coordination, customer service, community engagement, sales support, fundraising support, or a related field.

Responsibilities

• Partner with center and association leaders to organize priorities, develop work plans, coordinate timelines and communication, anticipate barriers, and ensure assigned initiatives are completed.
• Support annual campaign and workplace wellness strategies by researching prospects, collecting discovery information, maintaining pipeline records, scheduling meetings, coordinating outreach activities, and ensuring timely handoffs and follow-up.
• Coordinate assigned member follow-up, review incident reports for completeness and routing, track required actions, maintain appropriate documentation, and escalate significant concerns to authorized leaders.
• Coordinate cash-control processes, shared calendars, operational communications, assigned purchasing, center supplies, meeting logistics, and administrative support for center events and the Asheville Advisory Committee.
• Contribute to the budget process if needed and serve as a good steward of association resources.
• Coordinate cross-department projects and association initiatives, support member-retention initiatives and promotions for YMCA-supported causes, and help advance new programs and center events by clarifying responsibilities and managing execution through completion.
• Identify recurring member and operational concerns, recommend practical improvements, and coordinate solutions across affected departments.
• Build relationships with members, staff, volunteers, employers, donors, and community partners.
• Serve as a visible member of the Center Leadership Team and as Leader on Duty when assigned.
• Follow and reinforce YMCA policies, procedures, and safety expectations.
• Perform other duties assigned by the Executive Director that are consistent with the purpose and level of the position.

Benefits

• Medical, dental, and vision insurance.
• Group life insurance and long-term disability paid by the YMCA.
• Short-term disability, term life insurance, and dependent life insurance available for purchase.
• Generous paid time off.
• Retirement plan with employer contribution of 12% of salary, subject to eligibility requirements.
• Free YMCA membership.
• Free afterschool childcare and summer day camp.
• Program discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED