Manager, Security Operations Center

Huntress

3d•$165,000 - $185,000•Remote

About The Position

Huntress is hiring a Security Operations Center Manager to lead operations for a global team of security analysts investigating and responding to incidents across partner networks 24/7, 365 days a year. The role is accountable for defining and streamlining the processes, workflows, and playbooks that support effective daily operations, scaling the organization, and helping analysts meet internal response-time Service Level Objectives. The manager works with regional peers to maintain consistent global operations and supports analyst training and career development. The position is remote in the United States and reports to the Director, Security Operations Center. Compensation is $165,000–$185,000 base, plus bonus and equity.

Requirements

Experience leading diverse cybersecurity teams across Security Operations, Digital Forensics, Incident Response, Malware Analysis, Threat Hunting, and Detection Engineering.
At least 5 years of Security Analyst experience in a global 24/7 security operations center, with a focus on Windows forensics.
At least 3 years of team lead or managerial experience in a global operations center or Incident Response role.
Active engagement in the information security community through conference attendance or contributions to public-domain conversations or projects.
Ongoing learning and awareness of threat actor tradecraft, detection techniques, and security operations concepts.
Ability to identify workflows and create detailed process diagrams and operating procedures.
Ability to communicate highly technical concepts effectively to stakeholders with varying technical backgrounds.
Demonstrated experience leading initiatives or projects involving delegation and accountability.
Data-driven approach and experience with Data Science concepts.

Nice To Haves

Experience in a team lead or managerial role within an MSSP, MDR provider, or Incident Response service is preferred.

Responsibilities

Design, implement, and enforce internal processes to reduce burnout and improve operations-center productivity against global expectations and standards.
Manage and enforce local and global shift coverage to maintain 24/7 operations throughout the year.
Meet weekly with analysts one-on-one to discuss focus initiatives, gather and provide feedback, and support career progression.
Contribute to developing and implementing analyst training programs for onboarding and skill development in Digital Forensics, Incident Response, Malware Analysis, Detection Engineering, Threat Hunting, and Automation.
Work with Product organizations to prioritize capabilities that augment and multiply analyst capabilities.
Maintain accountability for routine quality assurance in the designated region.
Work with Support to develop streamlined workflows for partner and customer requests requiring SOC analysis.
Strengthen and mature processes and relationships with Tactical Response, Threat Hunting, and Detection Engineering teams.
Provide technical leadership to SOC analysts.
Ensure team members understand Huntress’ mission, objectives, and how their work contributes to them.
Provide input and guidance to stakeholders in Marketing, Sales, Support, and Product.
Develop, track, and report on Objectives and Key Results tied to SOC focus initiatives.
Help operationalize new technologies and services brought to market by Huntress.
Participate in public speaking engagements, including webinars and in-person events.

Benefits

Generous paid time off, including vacation, sick time, and paid holidays.
12 weeks of paid parental leave.
Medical, dental, and vision benefits plans.
401(k) with a 5% contribution regardless of employee contribution.
Life and disability insurance plans.
Stock options for all full-time employees.
One-time $500 reimbursement for building or upgrading a home office.
Annual allowance for education and professional development assistance.
$75 USD per month digital reimbursement.
Access to the BetterUp platform for coaching and personal and professional growth.