Security Operations Center Analyst

Allied Universal•Vadnais Heights, MN

About The Position

The Security Operations Center (SOC) Analyst supports the client’s Regional and Global Security Operations Centers and delivers security operations across client sites in the assigned region. Working with client leadership, the analyst helps apply operational best practices to protect people, buildings, assets, and information. The role provides security services to client sites and staff, monitors security systems and alarms, responds to incidents, and communicates with internal and external responders. Work environments and conditions may vary by client site, and SOC operations may follow shift patterns as required.

Requirements

At least three years of security operations experience, or prior experience in a Global Security, Command, or similar 24x7 operations center environment; the posting overview also accepts prior law enforcement or military experience.
Experience in basic security analysis, problem solving, preliminary inquiries, incident assessment, and triaging reports.
High proficiency with IT applications, data entry and retrieval, and keyboarding at a minimum of 25 words per minute with at least 75% accuracy.
Basic knowledge of technical security-system elements such as IP networks, servers, and LAN/WAN.
Basic working knowledge of data protection policies such as GDPR and the need to protect sensitive information.
Ability to remain calm under pressure and respond professionally, resiliently, and promptly to incidents, particularly emergencies, with minimal supervision where appropriate.
Evidence of continuous professional development (CPD).
Ability to take initiative, prioritize multiple competing assignments, and manage deadlines effectively.
High proficiency and full functionality in Microsoft Office applications and office management technology.
Professional demeanor, sound independent judgment and discretion, and ability to maintain correspondence, discussions, and materials in strict confidence.
Ability to work overtime as needed.
Current state driver’s license, clean driving record with no points in the prior three years, insurance meeting company policy, and ability to safely operate a vehicle; a valid driver’s license is required for driving positions only.
Outstanding verbal and written communication skills.
Ability to interact successfully at all organizational levels, including with clients, and work as a team player.
At least 18 years of age for unarmed roles or 21 or older for armed roles.
High school diploma or equivalent, or five years of verifiable experience.
Applicants are subject to a background investigation in accordance with applicable laws and a drug screen to the extent permitted by law.
Licensing may be required before employment, subject to state and local laws and regulations.
Must be comfortable using computers or tablets.

Responsibilities

Carry out safety and security procedures, site-specific policies, and emergency response activities while providing customer service to clients.
Respond calmly to incidents and critical situations using problem-solving skills.
Conduct regular and random patrols around the business and perimeter.
Execute RSOC and GSOC standard operating procedures and operate the SOC in shift patterns as required.
Provide service to local and remote client sites and staff, emphasizing the security and safety of client staff, assets, and information.
Monitor operational network video cameras and operate SOC technologies, including network video and access control systems.
Coordinate direct action and responses to incidents and alarm activations.
Compile reports for the SOC Shift Manager for sharing with GPS management; provide high-quality written and verbal reports as required.
Answer telephone enquiries and maintain accurate event logs.
Actively monitor and respond to critical system alarms, including physical security system alarms and fire panels.
Work with technical security implementations and incident management programs to deliver Global Security services.
Serve as an initial point of contact in emergency situations that may affect employee health and safety.
Communicate effectively with internal and external responders during critical incidents.
Build cross-organizational relationships to support risk information sharing.
Anticipate client needs, offer suggestions, and provide exceptional customer service.
Monitor multiple screens, systems, and events simultaneously and shift priorities as needed.