Returns Center Operations Manager

Advanced Micro Devices, Inc•Austin, TX

About The Position

Join the global quality returns team as a Repair Operations Manager to support a rapidly growing new business. The role will include designing and implementing new repair processes and procedures along with managing the governance and oversight of our 3rd party returns centers. This role partners with AMD internal stakeholders to drive our Suppliers to meet AMD quality and output requirements. We are in search of an experienced operations manager with strong analytical, problem-solving and cross-functional collaboration skills. Ability to work efficiently and manage effective relationships in a cross-functional organization to meet commitments for successful returns center management.

Requirements

Strong communicator, creative problem solver, with a data centric mindset, cross-functional collaborator, and deep understanding of reverse supply chain processes including inventory management, quality, materials management, manufacturing operations, and planning.
Must be self-directed and able to work in complex and dynamic ecosystems.
Must be efficient in managing time and resources in a fast-paced environment.
BS/BA or equivalent

Nice To Haves

Project Management experience in repair or manufacturing processes at a datacenter component manufacturer
Quality Management experience ie: Lean Six Sigma Certification, Familiarity with ISO9001)
Operations/Manufacturing experience
Experience managing and/or onboarding 3rd party partners
Knowledge of a wide variety of systems and processes (SAP, Salesforce, RMA)
Experience working with teams across multiple geographic locations
Comfortable with ambiguity and with the ability to adapt and be creative.
Detail oriented, self-driven with a strong sense of pride and ownership.
Strong organizational, problem-solving, interpersonal, presentation, written and verbal communication skills
Demonstrated ability to build relationships and work effectively as a self-starter and as part of a team
Fluent in both spoken and written English.
PMP / CPIM / CSCP or related certifications preferred

Responsibilities

Oversee activities being performed for AMD at contract manufacturing (CM) service provider to ensure output and quality meet AMD’s requirements.
Design and implement repair processes and procedures that adhere to internal policies and meet stakeholder requirements
Provide oversight and governance of returns center processes and reporting
Manage returns processes across a cross-functional / matrix organization
Provide clear and timely communications to multiple stakeholders
Possesses a thorough knowledge of the principles of project management and apply them effectively on small to large-size projects
Use a data centric approach to prioritize focus areas and drive continuous improvement
Coordinate with Program Managers on priorities and deadlines
Initiate changes to existing processes and methods to improve project and team efficiency
Proactively involve team members in planning, decision-making and execution efforts
Ensure that CM suppliers have developed and executed manufacturing control plans to ensure compliance with product specifications.
Implement quality metrics to drive end-to-end continuous improvement.
Identify systematic improvement opportunities and work with suppliers to establish yearly long-term improvement projects to reduce quality defects.
Drive SPC compliance and improvement to reduce out of control conditions.
Conduct yearly audits and line walks when required.