Operations Manager - Returns Warehouse

Quince•Las Vegas, NV

2d•$121,807 - $136,618

About The Position

Quince is seeking an Operations Manager to lead strategic operations at its Returns Warehouse. The role oversees a team of Area Managers and their direct reports and is central to reverse logistics, with responsibility for safety, accuracy, efficiency, and customer resolution. The Operations Manager will mentor leaders, optimize workflows, and implement data-driven improvements across multiple returns functions. This person will identify operational bottlenecks, scale best practices, and help improve customer experience and operational performance.

Requirements

At least 5 years of operations leadership experience, including at least 2 years managing salaried leaders such as Area Managers in a warehouse, fulfillment, logistics, or distribution setting.
Bachelor’s degree in Business, Operations, Supply Chain, or a related field, or equivalent experience.
Demonstrated success leading teams to achieve KPIs and operational goals in a fast-paced environment.
Availability to work a flexible schedule, including weekends, nights, and holidays as needed.
Ability to lift up to 49 pounds and frequently push, pull, squat, bend, and reach, with or without reasonable accommodation.
Ability to stand and walk for extended periods during shifts, up to 12 hours, with or without reasonable accommodation.
Ability to work in an environment with fluctuating noise levels and temperatures.
Ability to frequently climb and descend stairs, with or without reasonable accommodation.

Nice To Haves

Experience overseeing returns or reverse logistics operations in a high-volume environment.
Familiarity with Lean, Six Sigma, and continuous improvement practices.
Proven ability to lead multiple teams, prioritize competing demands, and deliver results under pressure.
Strong communication, problem-solving, and organizational skills.
Background in e-commerce, apparel, retail, or high-growth warehouse operations.

Responsibilities

Lead, mentor, and develop Area Managers and their teams, supporting strong leadership, employee engagement, and consistent execution of warehouse returns processes.
Oversee daily Returns Warehouse operations and targets for processing speed, inventory accuracy, and customer resolution time.
Promote a culture of safety and ensure OSHA compliance and adherence to internal safety protocols.
Monitor performance metrics, conduct operational reviews, and proactively identify and resolve productivity or quality gaps.
Collaborate with HR, Finance, Safety, Facilities, and Inventory Control to plan labor, implement policy changes, and optimize performance.
Drive continuous improvement using Lean, Six Sigma, and Kaizen methods to improve turnaround times, reduce cost per unit, and eliminate waste.
Partner with the Site Leader and other senior leaders to align execution with organizational goals and growth initiatives.
Foster a positive and productive work environment through coaching, recognition, and regular performance feedback.
Perform additional duties as needed to support the successful operation and scaling of the returns fulfillment center.