Center Manager

OrangeTwist•Boulder, CO

15h•$75,000 - $120,000•Onsite

About The Position

OrangeTwist is seeking a Center Manager to oversee day-to-day operations, develop the team, and drive center performance while delivering a thoughtful, personalized client experience. The role combines commercial judgment with hands-on leadership, with responsibility for center scheduling and workflows, client loyalty, revenue growth, and operational standards. The manager leads, coaches, and holds team members accountable; plans staffing and submits schedules and hours to the Regional Director for approval; and coordinates training with vendors and clinical operations. The role also maintains a warm, professional client environment, addresses concerns, and improves client satisfaction and retention. The Center Manager owns business performance, including revenue goals and KPIs, product and treatment sales, daily operations, supplies, inventory, security, cleanliness, and equipment maintenance. Additional responsibilities include marketing and events, reporting, workflow improvements, and compliance with company policies, employment laws, OSHA requirements, and professional licensing requirements. The posting lists the location as 1695 29th St, Suite 1256, Boulder, CO 80301, while the opportunity description refers to leading the Sugar Land team.

Requirements

A college degree or equivalent experience.
At least two years of experience as a Center Manager, Store Manager, or in a similar management role.
At least two years of experience leading and developing a team.
Strong commercial awareness and the ability to translate revenue goals and KPIs into practical team priorities.
Confidence managing staffing, payroll, inventory, and day-to-day operations.
Strong communication skills and the ability to build trust with clients and colleagues.
Ownership, curiosity, and willingness to learn, share ideas, and continue developing.
Warmth, integrity, and a personable approach.

Nice To Haves

Experience in a medspa or similar environment, ideally for at least one year.

Responsibilities

Lead the team by providing clear direction, daily support, and consistent expectations.
Coach and develop team members, recognize strong performance, and address performance gaps with timely feedback and follow-through.
Build accountability for individual and center goals and help team members understand their contributions.
Plan staffing and submit schedules and hours to the Regional Director for approval, balancing client demand, center coverage, and payroll.
Coordinate training and workshops with vendors and clinical operations.
Set and maintain standards across the client journey, from the initial welcome through the next booking.
Create a warm, professional environment where clients feel comfortable, informed, and cared for.
Resolve client concerns using sound judgment and thoughtful communication, with a focus on rebuilding trust.
Identify ways to improve client satisfaction, retention, and consistency of the center experience.
Keep the team focused on sincere connections and recommendations that reflect each client's needs.
Meet and exceed revenue goals and KPIs, using performance data to identify opportunities and define actions.
Develop the team's ability to achieve product and treatment sales goals through informed, client-focused conversations.
Manage daily operations, including supplies, inventory, security, cleanliness, and equipment maintenance.
Improve systems and workflows to keep the center organized, efficient, and profitable.
Use marketing tools and plan events to attract new clients and grow the business.
Prepare accurate, timely reports and respond to requests from the wider business.
Maintain operational compliance with company policies, applicable employment laws, OSHA requirements, and professional licensing requirements.