Center Manager

CSL•Norfolk, VA

4d•Onsite

About The Position

The Center Manager oversees all center operations and serves as the main liaison with corporate to ensure compliance and drive continuous improvement. The role reports to the Associate Director of Operations (ADO) and directly manages all center positions except quality personnel. The manager is responsible for production, donor retention and flow, regulatory compliance, financial management, performance analysis, audit readiness, health and safety, human resources, local marketing, community representation, and protection of confidential information. Key deliverables include reducing operational waste and variability through lean practices, enhancing digital and operational capabilities in line with CSL’s roadmap, fostering a world-class environment for employees, donors, and communities, and ensuring safety through quality control, donor screening, and safety audits. The role requires a bachelor’s degree or an equivalent combination of education and professional work experience, with a minimum of four years of work experience for the equivalent pathway. At least two years of management experience overseeing the activities of others is required. The position involves standing and walking for up to 100% of the time, lifting up to 25 pounds, and occasional overnight travel of up to 10%. It also entails exposure to bloodborne pathogens, hazardous chemicals, and extreme temperatures.

Requirements

Bachelor’s degree preferred, or an equivalent combination of education and professional work experience, with a minimum of four years of work experience required for the equivalent pathway.
Minimum of two years of experience in a management role responsible for overseeing the activities of others.
Knowledge of industry regulations and compliance practices.
Proficiency in written and verbal English.
Ability to reach, bend, kneel, use fine motor skills, and lift up to 25 pounds.
Ability to stand and walk for up to 100% of the time.
Ability to travel overnight occasionally, up to 10%.
Ability to work with exposure to bloodborne pathogens, hazardous chemicals, and extreme temperatures.

Nice To Haves

Bachelor’s degree.

Responsibilities

Oversee center operations, including achieving production goals, monitoring net yields, and implementing improvement plans.
Improve donor retention and flow by analyzing trends and implementing corrective strategies to enhance the donor experience.
Ensure compliance with Company SOPs and applicable federal, state, and local regulations.
Lead financial management activities, including annual budget planning, achieving monthly financial goals, and overseeing accurate cash handling and reporting.
Escalate quality concerns to the Associate Director of Operations.
Analyze performance data to improve quality, efficiency, and profitability, and implement corrective action plans.
Support audit processes by addressing findings with action plans and maintaining constant inspection readiness.
Enforce health, safety, and environmental (HSE) policies and OSHA requirements, and ensure team members are trained on safety practices.
Lead human resources functions, including recruitment, training, development, performance management, and terminations, while minimizing turnover and adhering to policy.
Manage local marketing and advertising activities to ensure understanding of promotional goals.
Represent the center in the local community and with local partners, vendors, and media outlets.
Safeguard the confidentiality of employee, donor, and center information.
Reduce operational waste, losses, and variability by implementing lean practices.
Enhance digital and operational capabilities aligned with CSL’s roadmap.
Foster a world-class environment for employees, donors, and communities.
Ensure safety through rigorous quality control, donor screening, and safety audits.