Center Manager

Career Team•Cleburne, TX

11d•$65,000 - $70,000•Onsite

About The Position

Career Team is hiring a Center Manager to oversee operations at an assigned Workforce Solutions Center and ensure that services are delivered efficiently and effectively. The role manages center budgets, supports staff growth and development, maintains program quality, and strengthens community partnerships. The Center Manager reports to the Operations Manager. The position oversees employment and training initiatives, center facilities and resources, purchasing and inventory, staff performance and development, service outcomes, customer satisfaction, and adherence to program performance measures and service-delivery workflows. It also builds community and industry relationships and coordinates outreach events with Business Services and Marketing & Communications. The role is on site, involves 15–20% travel, and is a full-time, exempt position. Salary is $65,000–$70,000 per year.

Requirements

Bachelor’s degree in business, marketing, public relations, community organization, or community development, or equivalent experience.
Minimum of 4 years of supervisory or management experience.
Strong business knowledge of customer service best practices and performance management.
Experience in training and coaching or mentoring.
Strong project management, organizational, personnel, problem-solving, and data-analysis skills, with the ability to interact with employees at all levels.
Excellent interpersonal skills and written and oral communication skills.
Strong technical skills and proficiency in Microsoft Office.
Commitment to accountability in a continually improving quality environment.
Valid driver’s license and adequate vehicle insurance coverage.

Nice To Haves

Knowledge of workforce development program operations and development.
Bilingual or multilingual ability.
Master’s or MBA degree.
Experience and knowledge of workforce development contracts or programs.
Training in Trauma Informed Care, evidence-based practice, and/or whole family services.

Responsibilities

Oversee employment and training initiatives within the Workforce Solutions Center.
Ensure facilities, staff, and clients have access to essential tools and materials and that accessibility and safety procedures are followed.
Oversee purchasing processes and track spending related to center operations.
Maintain accurate inventory records and complete assigned reporting tasks.
Identify community partnerships, collaborate with other professionals, and maintain partner relationships.
Coordinate cross-training opportunities, assess employee performance, and recommend recognition or corrective action as needed.
Manage the Center’s budget and achieve proposed funding allocations for service delivery.
Coordinate with Business Services and Marketing & Communications to host outreach and promotional events that raise awareness of center services.
Create and execute customer satisfaction strategies with measurable improvement goals.
Track client and staff service outcomes to uphold high-quality delivery standards.
Address customer complaints in compliance with grievance and complaint procedures, including required reporting and tracking, to achieve customer satisfaction goals.
Ensure the Center engages industry sectors appropriately to meet or exceed customer expectations.
Evaluate program-year performance goals and establish procedures to help staff follow strategies that affect performance measures.
Coordinate with Program Managers to ensure service-delivery workflows are followed and supervise project staff.
Identify and fill open positions in a timely manner; hire and promote employees using sound decision-making; evaluate and recommend personnel actions fairly and promptly; and provide timely coaching and scheduled employee evaluations.
Model Extreme Customer Service behaviors in interactions with internal and external customers.
Approach daily work with a “ZAG” mindset.
Perform other duties and projects as needed.