Center Manager

National Spine & Pain Centers•Manassas, VA

11d

About The Position

The Center Manager ensures efficient and effective daily operations of assigned office locations. The role oversees administrative and clinical staff, maintains proficient workflows across office functions, supports providers’ daily initiatives, and helps ensure consistent, high-quality services for patients, providers, and the organization. The Center Manager also serves as an onsite escalation contact, manages center resources and budgets, and works with regional leadership, physicians, Human Resources, and Marketing to support the center’s operations.

Requirements

At least three years of private medical office management and supervision experience.
Proficiency with Microsoft Office, specifically Word and Excel.
Familiarity with EMR and/or Electronic Practice Management systems and technologies.
Ability to work independently with minimal direction and supervision.
Strong organizational and multitasking skills with acute attention to detail.
Ability to work resourcefully and proactively in a fast-paced, demanding environment.
Ability to recognize and perform necessary duties even when they are not directly assigned.
Ability to communicate effectively and professionally with a diverse population.
Ability to handle difficult or upset patients in a poised, professional, and empathetic manner.
Knowledge of the healthcare industry and the legal implications of work and communication in healthcare.
Ability and flexibility to travel company-wide.
Ability to operate a motor vehicle with a valid driver's license, as needed.

Nice To Haves

Bachelor's degree in Health Care Administration, Business, or a related field.
Two years of experience operating a licensed and accredited ambulatory surgery center, applicable only in regions with licensed ASCs.

Responsibilities

Lead and ensure accurate completion of daily administrative and clinical staff functions and assignments.
Ensure calls, voicemails, emails, faxes, reports, and other communications are handled and distributed in a timely manner.
Oversee timely completion of Electronic Medical Record and Practice Management system tasks, including electronic fax distribution and diagnosis-code entry.
Ensure patient records are prepared for appointments and that patient demographics, insurance details, and other chart information are accurate and verified according to NSPC protocols.
Confirm collection and recording of patient deductibles, co-pays, balances, referrals, pre-certifications, authorizations, and required documents.
Ensure medical records and notes are promptly filed and maintained, including through periodic audits and visual inspections.
Ensure appointments are scheduled according to NSPC guidelines and provider needs, and communicate pre-appointment instructions accurately to patients.
Provide staff with regular feedback about same-day or next-day openings to help optimize provider schedules.
Ensure prescription requests are forwarded promptly to the responsible provider.
Ensure day-end billing and administrative duties are completed accurately and on time.
Serve as the onsite escalation contact for patients, providers, and staff, and provide backup support to direct reports as needed.
Act as the primary contact for building, equipment, or system failures.
Manage office supply inventory, create purchase orders, and ensure invoices and packing slips are processed properly.
Ensure center personnel maintain a professional presentation.
Supervise, coach, and motivate direct reports; work with Human Resources on employee relations and disciplinary matters.
Monitor staff performance and help establish key performance indicators and goals through Performance Development Plans.
Work with the Regional Manager/Director on staffing, recruiting, hiring, and training, and ensure staff follow NSPC and operations policies, procedures, and guidelines for workflows and systems.
Monitor center expenses, cost drivers, budgets, and forecasts; manage resources and assets, minimize expenses, and review the budget monthly with the Regional Manager/Director and physicians.
Schedule regular meetings with physicians to address administrative requirements and provider concerns, and hold follow-up staff meetings with relevant presentation materials prepared.
Collaborate with Marketing and physicians on marketing opportunities for assigned centers and work with the assigned Provider Liaison.
Comply with applicable federal and state regulations, NSPC policies and codes, healthcare fraud, waste and abuse laws, and OSHA and HIPAA privacy rules; ensure staff compliance.
Perform other duties as assigned.