Center Manager

ABO HOLDINGS INC•Glassboro, NJ

10d

About The Position

The Center Manager acts as the general manager of a donor center and is responsible for its overall operation. Under the general guidance and oversight of the Regional Operations Manager, the Center Manager manages daily operations, supervises staff, and ensures compliance with applicable company policies, procedures, and regulations. The role safeguards donor suitability, product integrity, and donor health by maintaining compliance with FDA and state regulations, company SOPs, and other applicable standards. The Center Manager oversees center finances, operational quality and documentation, audits, donor recruitment, facility management, inventory, personnel training and supervision, employee relations, donor complaints and test results, NDDR processes, and product shipments. The role also responds to security and freezer alarms outside regular hours, troubleshoots operational issues, and develops employees to support succession planning.

Requirements

Bachelor’s degree (B.A.) with 1–2 years of relevant work experience, or 4–5 years of relevant work experience.
At least 3 years of management experience in a regulatory industry.
At least 2–3 years of supervisory experience.
Become certified in the Reception area, Donor Floor area, and Plasma Processing within 6 months of becoming a Center Manager.
Excellent interpersonal, verbal, and written communication skills for interactions with employees and donors.
Flexibility to work in an ever-changing, fast-paced environment.
Computer proficiency, including Microsoft Office.
Spreadsheet and database computer skills.
Ability to travel as required.

Nice To Haves

Plasma industry experience preferred.
Bilingual English/Spanish skills are a plus.

Responsibilities

Oversee center-specific daily financial activities, including donor incentives, bonus payouts, petty cash, and certain invoices.
Report errors, incidents, and events that may affect the safety, purity, identity, or quality of blood products to Quality Assurance.
Ensure the center is audit-ready at all times.
Oversee center operations, product storage, documentation, facility maintenance, quality control, and training to ensure compliance with SOPs, applicable guidelines, and other internal procedures.
Review donor records, logs, forms, proficiency testing, equipment validations, and qualifications for compliance.
Review operations and procedures for compliance, including conducting competency evaluations of center personnel.
Create and implement a donor recruitment marketing plan to meet and maintain center goals.
Oversee facility management, including coordination with the landlord, facility vendors, and site maintenance.
Maintain adequate inventory of goods and supplies, oversee ordering, and ensure sufficient critical supplies to avoid operational interruptions.
Manage on-site personnel, including scheduling and day-to-day issues and concerns.
Assist with employee training on company SOPs and regulations, and conduct six-month and annual observational assessments with written reports.
Partner with Corporate HR on hiring, discipline, termination, and maintenance of employee files.
Manage staff to meet training and quality goals, implement operational changes, and maximize center efficiency.
Review, investigate, and respond to donor and employee complaints, post-donation information, and other issues.
Receive and review donor test results and process unacceptable results.
Maintain NDDR access and data as a company manager; submit donors to the NDDR and notify state agencies about confirmed positive results in accordance with SOP B 4.03.
When Quality Assurance is absent from operations, review NDDR entries provided that a qualified different individual made the initial submission; resolve discovered NDDR data errors.
Protect NDDR records and data in accordance with the management confidentiality agreement, including securely storing or shredding printed records.
Oversee product shipments.
Respond to security and freezer alarms or concerns occurring on or off hours.
Conduct employee training on company SOPs and regulations.
Troubleshoot and resolve problems as needed.
Mentor employees and support their development into more challenging roles and responsibilities, including succession planning.
Follow company policies, procedures, and safety rules.
Perform other duties as assigned.