Center Manager

Career Team•Cleburne, TX

10d•Onsite

About The Position

Career Team is hiring a Center Manager to oversee the operations of an assigned Workforce Solutions Center and ensure services are delivered efficiently and effectively. The role manages center budgets, supports staff development, maintains program quality, and strengthens community partnerships. The Center Manager reports to the Operations Manager. This is a full-time, exempt position based on site, with 15–20% travel. The salary range is $65,000–$70,000 per year.

Requirements

Bachelor’s degree in business, marketing, public relations, community organization, or community development, or equivalent experience.
At least 4 years of supervisory or management experience.
Strong business knowledge of customer service best practices and performance management.
Experience in training and coaching or mentoring.
Strong project management, organizational, personnel, problem-solving, and data-analysis skills, with the ability to interact with employees at all levels.
Excellent interpersonal, written, and oral communication skills.
Strong technical skills and proficiency in Microsoft Office.
Commitment to accountability in a continually improving quality environment.
Valid driver’s license and adequate vehicle insurance coverage.
Successful completion of a background check, including criminal, prior employment, and education verification.

Nice To Haves

Knowledge of workforce development program operations and development.
Bilingual or multilingual skills.
Master’s or MBA degree.
Experience and knowledge of workforce development contracts or programs.
Training in Trauma Informed Care, evidence-based practice, and/or whole family services.

Responsibilities

Oversee employment and training initiatives within the Workforce Solutions Center.
Ensure facilities, staff, and clients have access to essential tools and materials, accessibility, and safety procedures.
Oversee purchasing and track spending related to center operations.
Maintain accurate inventory records and complete assigned reporting tasks.
Identify community partnerships, collaborate with other professionals, and maintain partner relationships.
Coordinate cross-training opportunities, assess employee performance, and recommend recognition or corrective action as needed.
Manage the Center’s budget and propose funding allocations for service delivery.
Coordinate with Business Services and Marketing & Communications to host outreach and promotional events that raise awareness of center services.
Create and execute customer satisfaction strategies with measurable improvement goals.
Track client and staff service outcomes to uphold high-quality delivery standards.
Address customer complaints in accordance with grievance and complaint procedures, including reporting and tracking requirements.
Ensure the Center engages industry sectors appropriately to meet or exceed customer expectations.
Evaluate program-year performance goals, establish procedures, and ensure staff follow strategies to impact performance measures.
Coordinate with Program Managers to ensure service-delivery workflows are followed and supervise project staff.
Identify and fill open positions in a timely manner; hire and promote employees; evaluate and recommend personnel actions; provide timely coaching; and conduct scheduled employee evaluations.
Model Extreme Customer Service behaviors in interactions with internal and external customers.
Approach each day and task with a “ZAG” mindset.
Perform other duties and projects as needed.