Center Manager

OrangeTwist•Newport Beach, CA

6h•$150,000 - $250,000•Onsite

About The Position

The Center Manager oversees day-to-day operations at OrangeTwist center(s), leading employees and ensuring excellent customer service, sales and profitability, and an organized, efficient environment. The role requires strong leadership and managerial skills and an understanding of operations. The manager maintains guest experience and service standards, develops processes to improve guest satisfaction and efficient front-office operations, and guides and holds team members accountable for sales and profitability goals. The role also supports staffing and payroll planning, reporting, inventory, supplies, security, cleanliness, equipment maintenance, OSHA compliance, staff education, marketing, and events. The Center Manager must comply with applicable federal, state, and local labor and employment laws, including licensing requirements for specified clinical and aesthetic staff. OrangeTwist is a national aesthetic treatment company offering services for body, face, and skin. It values diversity and is an equal opportunity employer. The company states that it will consider qualified applicants with arrest and conviction records in accordance with applicable fair-chance ordinances and that it is an E-Verify employer.

Requirements

College degree or equivalent.
At least 2 years of experience as a Center Manager, Store Manager, or in a similar role.
At least 2 years of leadership experience.

Nice To Haves

At least 1 year of experience in a medspa or similar setting (preferred).

Responsibilities

Meet and exceed company revenue goals and KPIs.
Direct, implement, and maintain guest experience and service standards, including efficient check-in, knowledgeable and friendly team members, clean and comfortable procedure rooms and lobby, and resolution of guest complaints.
Develop and maintain programs and processes to enhance guest satisfaction and make front-office operations efficient and profitable.
Provide day-to-day guidance and oversight to subordinates; promote and recognize performance, identify problem areas, and take corrective action.
Develop the team and hold it accountable for product and service sales and profitability goals.
Prepare accurate, timely reports and correspondence and respond to corporate requests.
Submit schedules and staff hours to the Regional Director for approval to support payroll management and center coverage.
Establish, modify, implement, and monitor systems and procedures that support timely, efficient workflows.
Plan and maintain center operations, including ordering supplies, managing inventory and security systems, maintaining cleanliness and equipment, and complying with OSHA regulations.
Schedule vendor and clinical operations education trainings and workshops as needed to provide staff with continuing education.
Use marketing tools to generate new business and host successful events.
Comply with applicable federal, state, and local labor and employment laws, including licensing requirements for Estheticians, Nurse Practitioners, Physician Assistants, and Registered Nurses.