Center Clinical Manager

ChenMed•West Philadelphia, NC

23d•$54,358 - $77,655•Onsite

About The Position

The Center Clinical Manager (CCM) is an active leadership role responsible for day-to-day management of back-office center operations, including clinical quality, compliance, human resources, patient experience, and direct team-member supervision. The manager oversees hiring, performance management, training, and daily functions of center team members, including Care Promoters, Pharmacy/Medication Technicians, and X-ray Technicians. In collaboration with Center Leadership, the CCM designs and implements clinical operations strategies to help the center meet or exceed organizational goals. The role requires proficiency in healthcare data analytics, clinical protocols, and leadership to support successful center operations. The CCM may perform direct patient care as needed and ensures appropriate staffing, clinical performance, equipment and supply readiness, regulatory compliance, staff development, and patient experience. The position may involve local, regional, or nationwide travel up to 10% of the time.

Requirements

High school diploma or GED equivalent.
Active, good-standing Licensed Practical Nurse (LPN) license in the current state of employment or nationally accredited Certified Medical Assistant credential; other clinical licensure or certifications above the minimum requirement may also be considered.
At least 5 years of progressive work experience in a medical clinic, hospital, or similarly regulated healthcare environment.
At least 2 years of management experience with direct reports.
IV Therapy certification for LPNs where required by the State Board of Nursing.
Basic Life Support (BLS) certification from the American Heart Association or American Red Cross required within the first 90 days of employment.
Highly developed healthcare operations and clinical acumen, and strong knowledge of clinical operations, practices, techniques, medical products, processes, and procedures.
Advanced skills in patient screening, medication administration, wound care, taking vital signs, and drawing blood and other laboratory specimens.
Excellent oral and written communication, leadership, interpersonal, and organizational skills.
Ability to coach, mentor, inspire, and encourage high performance; meet or exceed organizational metrics; and maintain high clinical staff engagement and low turnover.
Ability to collaborate with and influence PCPs, providers and specialists, market, region, and division leaders, center and dyad leaders, nursing staff, and front-office staff.
Ability to resolve problems, achieve team goals, multitask, shift priorities, manage multiple projects, and remain calm and flexible in busy or stressful situations.
Detail-oriented approach to patient care, staff scheduling, and other duties; customer-focused, compassionate, and empathetic approach to patients and their families.
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, and competence in other required systems.
Ability and willingness to travel locally, regionally, and/or nationwide up to 10% of the time.
Spoken and written fluency in English.
Ability to use and exercise independent judgment.

Nice To Haves

BA/BS degree in Business or Healthcare Administration or a healthcare-related field.
At least 2 years of management experience with direct reports in a medical clinic, hospital, or similarly regulated environment.
Experience working with geriatric patients.
EMR system experience.
Bilingual ability in Spanish or Creole.

Responsibilities

Collaborate with Center and Divisional leaders to provide VIP service to patients, family members, and staff.
Manage clinical operations with Center leadership to meet or exceed objectives for clinical performance metrics, growth strategy, and membership goals.
Ensure appropriate back-office staffing and scheduling, approve staff payroll and PTO, and plan for and manage staffing shortages.
Perform direct patient care duties as needed, including duties and responsibilities of a Care Promoter.
Use data analytics and dashboards to develop and execute strategies that increase revenue and quality ratings, including HEDIS, STARS, and clinical gaps, and support the core model.
Develop protocols and procedures to improve staff productivity; collaborate with PCPs to coach and manage clinical staff performance; and implement improvement plans and disciplinary action when needed.
Manage medical equipment and supply inventory; ensure emergency equipment availability and preventative maintenance; troubleshoot malfunctions; initiate service and repair requests; and inspect new equipment.
Ensure key performance targets are met, including KPI metrics, wait times, patient experience, staff engagement, and turnover.
Lead selection, hiring, ongoing training, and education for clinical staff and Pharmacy/Medication Technicians.
Facilitate orientation and onboarding for new clinical team members, ensuring training in philosophy of care, patient flow, and clinical competencies.
Ensure compliance with OSHA, HIPAA, other governing agencies, ChenMed clinical and quality standards, and internal audit requirements.
Complete all required training to dispense medications from the medication room.
Perform other duties as assigned or modified at the manager’s discretion.