Clinical Center Associate I/Clinical Center Associate Trainee
About The Position
Roswell Park Comprehensive Cancer Center is hiring a Clinical Center Associate Trainee or Clinical Center Associate I for its Ambulatory Services – Float Pool. The role supports ambulatory clinic operations by serving as a welcoming point of contact for patients and visitors and providing administrative support in a confidential, supervised setting. The associate answers calls, assists patients and visitors, manages clinic schedules, and accurately records physician orders. The role also guides patients through visits, handles co-pay collections professionally, and works closely with the care team to support smooth clinic operations and a positive patient experience. The starting hourly rate is $20.43 for the Clinical Center Associate Trainee position and $22.79 for the Clinical Center Associate I position. Both positions include a comprehensive benefits package.
Requirements
- Clinical Center Associate Trainee: High school diploma or High School Equivalency diploma and one year of full-time customer service experience.
- Clinical Center Associate I: Medical Office Assistant associate degree; or an associate degree and the equivalent of one year of full-time administrative support experience in a clinical setting requiring medical terminology; or a high school diploma or equivalent, completion of a Roswell Park-approved Medical Assistant certificate program, and the equivalent of one year of full-time clinical administrative support experience requiring medical terminology; or a high school diploma or equivalent and the equivalent of two years of full-time clinical administrative support experience requiring medical terminology; or a high school diploma or equivalent, one year of full-time customer service experience, and successful completion of a Clinical Center Associate traineeship at Roswell Park.
- Work in a confidential, supervised setting.
Nice To Haves
- Associate degree in Healthcare Administration, Business Administration, or a related field, or an equivalent combination of education and experience.
- At least one year of experience in healthcare, a medical office, an ambulatory clinic, or a high-volume customer service environment.
- Experience scheduling patient appointments using an EHR or practice management system such as Epic, Athena, or Citrix.
- Strong understanding of medical terminology.
- Experience verifying insurance coverage, collecting co-payments, and maintaining accurate patient demographic information.
- Ability to manage multiple priorities with accuracy and attention to detail in a fast-paced clinical setting.
- Strong customer service, communication, and interpersonal skills, including professional and compassionate interactions with patients, families, providers, and multidisciplinary healthcare teams.
- Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
- Sound judgment, ability to maintain confidentiality, and ability to work independently with minimal supervision.
- Experience coordinating patient care and services with ancillary departments such as Radiology, Laboratory, and Surgical Services.
Responsibilities
- Answer calls and assist patients and visitors.
- Manage clinic schedules.
- Accurately record physician orders.
- Guide patients through their visits.
- Collect co-payments with care and professionalism.
- Collaborate with the care team to support clinic operations and patient experience.
Benefits
- Comprehensive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
