Center Clinical Manager

ChenMed•Richmond, VA

11d•$54,358 - $77,655•Onsite

About The Position

The Center Clinical Manager (CCM) is an active leadership role responsible for day-to-day management of back-office center operations, including clinical quality, compliance, human resources, patient experience, and direct team-member supervision. The CCM oversees hiring, performance management, training, and daily work of center team members, including Care Promoters, Pharmacy/Medication Technicians, and X-ray Technicians. In collaboration with Center Leadership, the CCM designs and implements clinical operations strategies that help the center meet or exceed organizational goals. The role requires healthcare data analytics, knowledge of clinical protocols, and leadership capabilities to support successful center operations. The CCM collaborates with Center and Divisional leaders to provide VIP service to patients, family members, and staff; manages clinical operations and staffing; and uses data and dashboards to support business strategies, quality ratings, and organizational goals. The CCM may perform direct patient care, develops protocols to improve productivity, manages clinical staff performance, maintains medical equipment and supplies, and ensures regulatory compliance. The role also leads clinical staff hiring, onboarding, training, and ongoing education. The position requires a high school diploma or GED, an active and good-standing LPN license or nationally accredited Certified Medical Assistant credential, at least five years of progressive experience in a regulated healthcare environment, and at least two years of management experience with direct reports. A BA/BS degree and geriatric-patient experience are preferred. The role may involve local, regional, or nationwide travel up to 10% of the time.

Requirements

High school diploma or GED equivalent.
Active and good-standing Licensed Practical Nurse (LPN) license in the current state of employment or nationally accredited Certified Medical Assistant credential; other clinical licensure or certifications above the minimum requirement may also be considered.
At least 5 years of progressive work experience in a medical clinic, hospital, or similarly regulated healthcare environment.
At least 2 years of management experience with direct reports.
IV Therapy certification for LPNs where required by the State Board of Nursing.
Basic Life Support (BLS) certification from the American Heart Association or American Red Cross within the first 90 days of employment.
Advanced skill in patient screening, medication administration, wound care, taking vital signs, and drawing blood and other laboratory specimens.
Highly developed healthcare operations and clinical acumen, with strong knowledge of clinical operations, practices, techniques, medical products, processes, and procedures.
Excellent oral and written communication, leadership, interpersonal, and organizational skills; ability to coach, mentor, inspire, and encourage strong performance.
Ability to meet and exceed organizational metrics, maintain high clinical staff engagement and low turnover, collaborate and influence effectively, resolve problems, and achieve team goals.
Ability to multitask, shift priorities, manage multiple projects, and remain calm and flexible in busy or stressful situations.
Attention to detail and a customer-focused, compassionate, and empathetic approach to patients and their families.
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, and competence in other required systems.
Ability and willingness to travel locally, regionally, and/or nationwide up to 10% of the time.
Spoken and written fluency in English.
Ability to exercise independent judgment.

Nice To Haves

BA/BS degree in Business or Healthcare Administration or a healthcare-related field.
At least 2 years of management experience in a medical clinic, hospital, or similarly regulated environment.
Experience working with geriatric patients.
EMR system experience.
Bilingual ability in Spanish or Creole.

Responsibilities

Collaborate with Center and Divisional leaders to provide VIP service to patients, family members, and staff.
Manage clinical operations in partnership with Center leadership to meet or exceed objectives for clinical performance, growth strategy, and membership.
Ensure appropriate back-office staffing and scheduling, approve staff payroll and PTO, and plan for and manage staffing shortages.
Perform direct patient care duties as needed, potentially including all duties and responsibilities of a Care Promoter.
Use data analytics and dashboards to develop and execute business strategies that increase revenue and quality ratings, including HEDIS, STARS, and clinical gaps, and support the core model.
Develop protocols and procedures to improve staff productivity.
Collaborate with PCPs to coach and manage clinical staff performance, and implement improvement plans and disciplinary action when needed.
Manage medical equipment and supply inventory; ensure emergency equipment availability and preventative maintenance; troubleshoot malfunctions; initiate service and repair requests; and inspect new equipment.
Ensure key performance targets are met, including KPI metrics, wait times, patient experience, staff engagement, and turnover.
Lead selection, hiring, ongoing training, and education for clinical staff and Pharmacy/Medication Technicians.
Facilitate orientation and onboarding of new clinical team members, ensuring training in duties, philosophy of care, patient flow, and clinical competencies.
Ensure compliance with OSHA, HIPAA, other governing agencies, ChenMed clinical and quality standards, and internal audit requirements.
Complete required training to dispense medications from the medication room.
Perform other duties as assigned and modified at the manager’s discretion.