Center Clinical Manager (LPN/RN)

ChenMed•Cleveland, OH

3d•$54,358 - $77,655•Onsite

About The Position

The Center Clinical Manager is a leadership role responsible for optimizing the patient VIP experience through clinical care operations and efficient center operations, including quality, compliance, human resources, patient experience, and clinical standards of care. The role oversees the hiring, performance management, training, and day-to-day functions of center employees, including Care Promoters, Pharmacy/Medication Technicians, and X-ray Technicians. In collaboration with center leadership, the manager designs and implements business strategies to help the center meet or exceed organizational goals and applies business strategy, clinical protocols, and leadership to ensure successful center operations. The manager leads clinical teams and, in partnership with dyad leaders, manages clinical operations against organizational objectives, including SSP metrics, growth, strategy, and membership goals. The role oversees staffing and scheduling, employee onboarding and training, performance coaching, regulatory compliance, data analysis, patient and family communication, equipment and supply inventory, and clinical support for market initiatives. Direct care duties may be performed as needed. The position requires local, regional, and nationwide travel up to 10% of the time.

Requirements

Bachelor’s degree in Healthcare Administration, Business Administration, a biological science program, or a closely related discipline; additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis.
Active, good-standing Licensed Nurse credential in the current state of employment or Certified Medical Assistant credential.
Three to five years of related clinical work experience.
At least three years of supervisory or managerial experience.
LPNs must have IV Therapy certification where required by the State Board of Nursing.
BLS for healthcare providers required.
Ability and willingness to travel locally, regionally, and nationwide up to 10% of the time.
Fluency in spoken and written English.
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, as well as database and presentation software.
Ability to exercise independent judgment.
Strong clinical and business acumen and knowledge of clinical operations, medical products and services, standards, policies, procedures, and clinical care principles.
Excellent oral and written communication, leadership, interpersonal, and organizational skills; ability to coach, mentor, inspire, and encourage strong performance.
Ability to meet and exceed organizational SSP metrics, sustain Care Promoter engagement, and help maintain low turnover.
Ability to collaborate with and influence physicians, nurses, case managers, front-office staff, leaders, center directors, and market, region, and division leaders.
Problem-solving skills and ability to achieve team goals.
Ability to multitask, shift priorities, manage concurrent projects, and remain calm and flexible in busy or stressful situations.
Attention to detail in patient care, staff scheduling, and related duties.
Customer-focused, compassionate, and empathetic approach to patients and their family members.

Nice To Haves

Bilingual ability, particularly Spanish or Creole.
Experience working with geriatric patients.
Experience with EMR systems.

Responsibilities

Lead clinical teams to provide VIP service to center patients and their family members.
Manage center clinical operations in partnership with dyad leaders to meet or exceed organizational objectives, including SSP metrics, growth, strategy, and membership goals.
Monitor and track key performance targets.
Select, hire, train, and educate Care Promoters and Pharmacy/Medication Technicians; facilitate new Care Promoter orientation and onboarding.
Develop protocols and procedures to improve staff productivity; collaborate with PCPs to coach, monitor, and manage Care Promoter and back-office team performance, and implement progressive improvement plans as needed.
Assist in developing and executing business strategies that promote growth and support the organization’s core model.
Ensure appropriate back-office staffing and scheduling, approve staff timesheets, manage staffing shortages, and perform direct care duties when needed.
Ensure compliance with OSHA, HIPAA, and other governing agencies, and enforce clinical and quality standards.
Analyze data and provide insights that support process and performance improvements.
Act as a liaison among patients, their families, and additional care staff.
Provide clinical support for market initiatives as requested.
Manage medical and administrative equipment inventory; ensure emergency equipment availability and preventive maintenance; troubleshoot malfunctions, arrange repairs, and evaluate new equipment.
Manage medical supply inventories to maintain appropriate supply levels.
Complete required training to dispense medications from the medication room.
Perform other duties as assigned or modified at management’s discretion.