Center Clinical Manager (LPN/RN)

ChenMed•Collinwood, TN

17h•$54,358 - $77,655•Onsite

About The Position

The Center Clinical Manager is a leadership role responsible for optimizing the VIP experience through clinical care operations and efficient center operations, including quality, compliance, human resources, patient experience, and clinical standards of care. The role oversees hiring, performance management, training, and day-to-day functions of center employees, including Care Promoters, Pharmacy/Medication Technicians, and X-ray Technicians. The manager collaborates with center leadership to develop and implement business strategies that help the center meet or exceed organizational goals, applying business, clinical, and leadership expertise to support successful center operations. The position leads clinical teams, monitors performance targets, supports staff development and scheduling, ensures regulatory and clinical compliance, and identifies opportunities to improve processes and performance. It also supports direct patient care as needed, coordinates with patients, families, and care staff, and manages medical equipment and supply inventories. Local, regional, and nationwide travel of up to 10% is required. The role may be eligible for bonuses or commissions, in addition to the stated base salary range of $54,358–$77,655.

Requirements

Bachelor’s degree in Healthcare Administration, Business Administration, Biological Science, or a closely related discipline, or additional experience in lieu of education on a year-for-year basis.
Active, good-standing Licensed Nurse credential in the state of employment or Certified Medical Assistant certification.
At least 3–5 years of related clinical work experience.
At least 3 years of supervisory or managerial experience.
LPNs must have IV Therapy certification where required by the State Board of Nursing.
BLS for healthcare providers certification.
Highly developed business and clinical acumen.
Strong knowledge of clinical operations, medical products and services, standards, policies, procedures, and clinical care principles.
Excellent oral and written communication, leadership, interpersonal, and organizational skills.
Ability to coach, mentor, inspire, and encourage high performance.
Ability to meet and regularly exceed organizational SSP metrics and maintain Care Promoter engagement while limiting turnover.
Ability to collaborate with and influence physicians, nurses/case managers, front-office staff, leaders, center directors, and market, region, and division leaders.
Ability to resolve problems, achieve team goals, multitask, shift priorities, and manage multiple projects while remaining calm and flexible in busy or stressful situations.
Attention to detail in patient care, staff scheduling, and related duties.
Customer-focused, compassionate, and empathetic approach to patients and their families.
Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, as well as database and presentation software.
Ability and willingness to travel locally, regionally, and nationwide up to 10% of the time.
Fluency in spoken and written English.
Ability to use and exercise independent judgment.

Nice To Haves

Bilingual ability, particularly Spanish or Creole.
Experience working with geriatric patients.
EMR system experience.

Responsibilities

Lead clinical teams to provide VIP service to patients and family members.
Partner with Dyad leaders to manage center clinical operations and meet organizational objectives for SSP metrics, growth, strategy, and membership goals.
Monitor and track key performance targets.
Select, hire, train, and educate Care Promoters and Pharmacy/Medication Technicians; facilitate Care Promoter orientation and onboarding.
Develop protocols and procedures to improve staff productivity.
Collaborate with PCPs to coach, monitor, and manage Care Promoter and back-office care team performance, implementing progressive improvement plans when needed.
Assist in developing and executing business strategies that promote growth and support the core model.
Manage back-office staffing schedules, approve timesheets, plan for and manage staffing shortages, and perform direct care duties as needed.
Ensure compliance with OSHA, HIPAA, and other governing agencies, and enforce clinical and quality standards.
Analyze data and provide insights that support process and performance improvements.
Act as a liaison among patients, their families, and additional care staff.
Provide clinical support for market initiatives as requested.
Manage medical and administrative equipment inventory, ensure emergency equipment availability and preventive maintenance, troubleshoot malfunctions, arrange repairs, and evaluate new equipment.
Manage medical supply inventories to maintain appropriate availability.
Complete required training to dispense medications from the medication room.
Perform other duties as assigned or modified at the manager’s discretion.