Center Clinical Manager

ChenMed•Philadelphia, PA

20d•$54,358 - $77,655•Onsite

About The Position

The Center Clinical Manager (CCM) is an active leadership role responsible for the day-to-day management of back-office center operations, including clinical quality, compliance, human resources, patient experience, and direct team member supervision. The CCM oversees hiring, performance management, training, and daily functions of center team members such as Care Promoters, Pharmacy/Medication Technicians, and X-ray Technicians. In collaboration with Center Leadership, the CCM designs and implements clinical operations strategies to help the center meet or exceed organizational goals. The role requires proficiency in healthcare data analytics, clinical protocols, and leadership to support successful center operations. The CCM partners with Center and Divisional leaders to provide VIP service and manage clinical operations in support of clinical performance, growth, and membership goals. The role may include direct patient care, staff scheduling and payroll approval, equipment and inventory management, performance coaching, hiring and training, and ensuring regulatory compliance. The position may require local, regional, or nationwide travel up to 10% of the time.

Requirements

High school diploma or GED equivalent required.
Active, good-standing Licensed Practical Nurse (LPN) license in the current state of employment or nationally accredited Certified Medical Assistant certification required; other clinical licensure or certifications above the minimum requirement may also be considered.
At least 5 years of progressive work experience in a medical clinic, hospital, or similarly regulated healthcare environment required.
At least 2 years of management experience with direct reports required.
IV Therapy certification for LPNs where required by the State Board of Nursing.
Basic Life Support (BLS) certification from the American Heart Association (AMA) or American Red Cross required within the first 90 days of employment.
Advanced skill in patient screening, medication administration, wound care, taking vital signs, and drawing blood and other laboratory specimens.
Highly developed healthcare operations and clinical acumen, with strong knowledge of general clinical operations, practices, techniques, medical products, processes, and procedures.
Excellent oral and written communication, leadership, interpersonal, and organizational skills, including ability to coach, mentor, inspire, and encourage performance.
Ability to meet and exceed organizational metrics, maintain staff engagement and low turnover, collaborate and influence diverse team members, resolve problems, and achieve team goals.
Ability to multitask, shift priorities, manage multiple projects, and remain calm and flexible in busy or stressful situations.
Detail-oriented approach to patient care, staff scheduling, and other duties.
Customer-focused, compassionate, and empathetic approach to patients and their family members.
Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, and competence with other required systems.
Ability and willingness to travel locally, regionally, and/or nationwide up to 10% of the time.
Fluency in spoken and written English.
This job requires use and exercise of independent judgment.

Nice To Haves

Bachelor’s degree in Business or Healthcare Administration or a healthcare-related field preferred.
At least 2 years of management experience in a medical clinic, hospital, or similarly regulated environment strongly preferred.
Experience working with geriatric patients preferred.
EMR system experience is a plus.
Bilingual ability in Spanish or Creole is a plus.
Other clinical licensure or certifications above the minimum requirement may be considered.

Responsibilities

Collaborate with Center and Divisional leaders to provide VIP service to patients, family members, and staff.
Manage clinical operations in partnership with Center leadership to meet or exceed clinical performance, growth strategy, and membership goals.
Ensure appropriate back-office staffing and scheduling; approve staff payroll and PTO; plan for and manage staffing shortages.
Perform direct patient care duties as needed, including duties and responsibilities of a Care Promoter.
Use data analytics and dashboards to develop and execute business strategies that increase revenue and quality ratings and support the core model.
Develop protocols and procedures to improve staff productivity.
Collaborate with PCPs to coach and manage clinical staff performance, and implement improvement plans and disciplinary action when needed.
Manage medical equipment and supply inventory; maintain availability and preventive maintenance of emergency equipment; troubleshoot malfunctions, request service or repairs, and inspect new equipment.
Ensure performance targets are met, including KPI metrics, wait times, patient experience, staff engagement, and turnover.
Lead selection, hiring, ongoing training, and education for clinical staff and Pharmacy/Medication Technicians.
Facilitate orientation and onboarding of new clinical team members, ensuring training in care philosophy, patient flow, and clinical competencies.
Ensure regulatory compliance with OSHA, HIPAA, and other governing agencies; enforce clinical and quality standards and internal audit requirements.
Complete required training to dispense medications from the medication room.
Perform other duties as assigned and modified at the manager’s discretion.