Center Clinical Manager

ChenMed • Orlando, FL

23d • $54,358 - $77,655 • Onsite

About The Position

The Center Clinical Manager (CCM) is an active leadership role responsible for the day-to-day management of back-office center operations, including clinical quality, compliance, human resources, patient experience, and direct team-member supervision. The CCM oversees hiring, performance management, training, and daily functions of center team members, including Care Promoters, Pharmacy/Medication Technicians, and X-ray Technicians. In collaboration with Center Leadership, the CCM designs and implements clinical operations strategies to help the center meet or exceed organizational goals. The role requires healthcare data analytics, knowledge of clinical protocols, and leadership skills to support successful center operations.

The CCM partners with Center and Divisional leaders to provide service to patients, family members, and staff; manages clinical operations and staffing; and uses data analytics and dashboards to support business strategies and quality goals. The position may include direct patient care when needed, including Care Promoter duties. The CCM also manages medical equipment and supplies, staff performance and development, and compliance with regulatory and internal quality standards.

This position requires a high school diploma or GED, an active and good-standing LPN license in the current state of employment or nationally accredited Certified Medical Assistant credential, at least five years of progressive healthcare experience, and at least two years of management experience with direct reports. A BA/BS degree in Business or Healthcare Administration or a healthcare-related field is preferred. The posted annual salary range is $54,358–$77,655; compensation may vary based on experience, education, geographic location, and other factors. The position may also be eligible for bonuses or commissions. The job posting identifies the position as onsite.

Requirements

• High school diploma or GED equivalent required.
• Active and good-standing Licensed Practical Nurse (LPN) license in the current state of employment or nationally accredited Certified Medical Assistant credential required; other clinical licensure or certifications above the minimum requirement may also be considered.
• At least 5 years of progressive work experience in a medical clinic, hospital, or similarly regulated healthcare environment required.
• At least 2 years of management experience with direct reports required.
• IV Therapy certification for LPNs where required by the State Board of Nursing.
• Basic Life Support (BLS) certification from the American Heart Association or American Red Cross required within the first 90 days of employment.
• Highly developed healthcare operations and clinical acumen.
• Strong knowledge of general clinical operations, practices, techniques, medical products, processes, and procedures.
• Advanced skill in patient screening, medication administration, wound care, taking vital signs, and drawing blood and other specimens for laboratory work.
• Excellent oral and written communication, leadership, interpersonal, and organizational skills; ability to coach, mentor, inspire, and encourage strong performance.
• Ability to meet and regularly exceed organizational metrics, maintain high clinical staff engagement and low turnover, collaborate and influence stakeholders, resolve problems, achieve team goals, multitask, shift priorities, and manage multiple projects.
• Ability to remain calm and flexible in busy or stressful situations; detail-oriented and accurate in patient care, staff scheduling, and other duties.
• Customer-focused, compassionate, and empathetic approach to patients and their family members.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, and competence in other systems required for the position.
• Ability and willingness to travel locally, regionally, and/or nationwide up to 10% of the time.
• Fluency in spoken and written English.
• Ability to use and exercise independent judgment.

Nice To Haves

• BA/BS degree in Business or Healthcare Administration or a healthcare-related field preferred.
• At least 2 years of management experience in a medical clinic, hospital, or similarly regulated environment strongly preferred.
• Experience working with geriatric patients preferred.
• EMR system experience is a plus.
• Bilingual Spanish or Creole is a plus.

Responsibilities

• Collaborate with Center and Divisional leaders to provide VIP service to patients, family members, and staff.
• Manage clinical operations with Center leadership to meet or exceed clinical performance, growth, and membership objectives.
• Ensure appropriate back-office staffing and scheduling; approve staff payroll and PTO; and plan for and manage staffing shortages.
• Perform direct patient care duties as needed, including duties and responsibilities of a Care Promoter.
• Use data analytics and dashboards to develop and execute strategies that increase revenue and quality ratings, including HEDIS, STARS, and clinical gaps, and support the core model.
• Develop protocols and procedures to improve staff productivity; collaborate with PCPs to coach and manage clinical staff performance; and implement improvement plans or disciplinary action when needed.
• Manage medical equipment and supply inventory; ensure emergency equipment availability and preventative maintenance; troubleshoot malfunctions; initiate service and repair requests; and inspect new equipment.
• Ensure key performance targets are met, including KPI metrics, wait times, patient experience, staff engagement, and turnover.
• Lead selection, hiring, ongoing training, and education for clinical staff and Pharmacy/Medication Technicians.
• Facilitate orientation and onboarding of new clinical team members and ensure training in care philosophy, patient flow, and clinical competencies.
• Ensure compliance with OSHA, HIPAA, other governing agencies, and internal clinical, quality, and audit standards.
• Complete required training to dispense medications from the medication room.
• Perform other duties as assigned and modified at the manager’s discretion.

Benefits

• Great compensation and comprehensive benefits; specific benefits are not listed in the posting.
• Career development and advancement opportunities.
• Opportunities to grow and work-life balance.
• Possible eligibility for bonuses or commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED